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How to restrict email for outbound emails.

niveditakumari
Giga Sage

‎09-06-2022 06:46 AM

Hi, 

 

I know how to restrict email for inbound emails but don't know to restrict outbound emails. We can use multiple email address for one ServiceNow instance. 

ex - When email sent to dev123+test@servicenowdevelopers.com then HR service should be set as 'abc' and when email sent to dev123+abc@servicenowdevelopers.com then HR service should be set as 'xyz'. 

Can we create different mailbox and achieve it. 

 

Regards, 

Nivedita 

 

 

 

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6 REPLIES 6

Calob Gabriel
Tera Contributor
In response to niveditakumari

‎09-06-2022 03:58 PM

Best way to handle this is to have two external inboxes that forward to the ServiceNow instance.  The inbound action can then analyze the recipient value and handle accordingly for your use case. This is what is most commonly done when organizations need to have multiple mailbox sources apply to the instance. 

niveditakumari
Giga Sage

‎09-06-2022 11:10 PM

 

Thank you for your reply. 

Can you please tell me how to do it. 

 

Regards, 

Nivedita

 

 

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