Implementing Virtual Agent on ESC portal on PDI

[Community Alums]

Hi All,

I want to learn about implementation of HR virtual agent on PDI, I searched for all documents and videos but, were not beneficial, Could you please help me with proper steps to learn HR Virtual agent from scratch. 

Thanks!!

[Mark Roethof]

Hi there,

That's a really open question... what do you know already, or what did you do already?

For example, do you have Virtual Agent activated already, and visible on Employee Center already? Have you already installed any plugins? Or nothing done yet?

Kind regards,
Mark

[Community Alums]

Hi Mark,

Thank you for your reply.

yes, I have Virtual Agent activated and visible on ESC portal.

I was following guided setup steps and found out that most of things need to purchase from store, and I am unable to get them on PDI. Since I am learning from scratch regarding virtual agent how can I proceed further. I want to implement virtual agent for HRSD.

Please find attached screenshot.

[Mark Roethof]

So what things are you talking about that need to be purchased from the store? I haven't run into any issues before applying HR with EC and VA and out-of-the-box HR topics on a PDI.

Kind regards,
Mark

[Mark Roethof]

Also mention what kind of documents you search for. Because if I search google "servicenow virtual agent hr", within a few seconds I see valuable results.

Kind regards,
Mark