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how can we retrieve the current browser link in a script include?

Hello,Can someone please tell me how can we retrieve the current complete browser link in a script include?I have used gs.action.getGlideURI()  : This gives me only "navpage.do" as resultI have also tried using gs.getProperty('glide.servlet.uri') : T...

reeba by Giga Contributor
  • 323 Views
  • 3 replies
  • 0 helpfuls

SLA is not getting paused when HRC is set to Awaiting Acceptance

Hello Team  We have an issue with SLA where is not getting paused when HRC is set to Awaiting Acceptance state even when is part of the conditions. We have 3 state conditions on the SLA and just 1 is not working as it should. SLA should pause when HR...

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Lupita by Tera Contributor
  • 533 Views
  • 4 replies
  • 0 helpfuls

Resolved! Copy HR Parent Case fields to HR Child Case

Hello,I would like to have certain fields from an HR parent case to populate in the child case upon creation. For example, if the parent case has the watchlist populated, I'd like to configure something where the child case will pull the watchlist fr...

Msteiner94 by Tera Contributor
  • 889 Views
  • 1 replies
  • 2 helpfuls

UI Actions in HR Agent Configurable Workspace

Hi I am trying to make my custom ui actions work on (new)HR Agent Workspace. Have written the appropriate code in the workspace section: Do I have to link all my custom UI Actions to ALL GLOBAL UI ACTIONS in UX FORM for workspace:  

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Rkanodia by Tera Contributor
  • 1117 Views
  • 2 replies
  • 1 helpfuls

subject persona unable to see hr payroll case in portal

the users on the subject person field and watchlist field and assigned to field were unable to see the hr payroll cases in the service portal/employee center.But the assigned to person was able to see in backoffice.How I can make subject person and w...

Ak8977 by Tera Expert
  • 364 Views
  • 2 replies
  • 1 helpfuls

Resolved! Issue after cloning taxonomy on Employee Center

I cloned the OOB Taxonomy and updated the portal config for Employee Center, Some of the widgets are missing after I did this. Recommended for you and Popular Topics. Is there anything else that needs to be updated?

samadam by Kilo Sage
  • 564 Views
  • 1 replies
  • 0 helpfuls

How to use UI Action in workspaces.

Hi,  How to use UI Action in workspaces. I have ui action button Transfer to IT in platform view on HR case form and when user click on that button dialog box has been opened and when user select assignment group and check that checkbox that HR case ...

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I have to do ServiceNow to Salesforce integration.

Hi,  I have to do ServiceNow to Salesforce integration for service request. When we create request, request item and task in ServiceNow instance it should also create request number, request item and task in Salesforce. Can anyone please help me step...

Catalog Builder - Insert new question issue

Hi all,I am facing an issue only with a user.When he tries to create a catalog item using a template in catalog builder he cannot see the button "Insert new question" in "Questions" section.Although he has the catalog builder role, he came across thi...