HI All, We have an issue where in one of the HR agents is not able to create document tasks under HR case when a button(initiate document task(s)) on UI page is clicked, while the other hr agents are able to create the tasks. Could you please help on...
Hi All,I want to change the position of Header menu from right side to left side, near logo. Is there any way to achieve this.I have cloned the header menu and edited the css but its not working.
Good-morning everyone, does anyone know how to populate the details of the form when a requestor submits a case on the front end? Once the user submits a request, I want the details tab to capture what was inputted on the form itself.
Hi Team,I have created 2way password field and UI action button (show password).once the button is clicked the password need to be visable.the issue is I have add the condition the show password is visable for admin and corpa team.but as admin user I...
Hi everyone, I am having an issue where the date is being added to our HR Document Templates in the format "DD-MM-YYYY" (e.g. 19-05-2023), but I need in the format "DD MMM YYYY" (e.g. 19 May 2023). Is there a way of getting this format from all date ...
Hi I want to add a link in an email notification for a HR Task that takes the user to the task in the HR Portal. I have found the ${URI} field but when you click on this it just takes you to the back end view. We don't want our colleagues using back ...
Requirement: When in the header, the journeys link will populate a badge count similar to my tasks for a user with active journeys that are associated with (employee, owner, or mentor).As shown in the screenshot, we have a badge count displayed in My...
I need help on adding Contents from Content Publishing to an update set including the related list for Schedule content.
Hi All, Looking for some help with an HTML Document Template not returning the correct subject person hr profile employment start date in Production. The generated PDF is displaying/returning the current date instead.We recently upgraded to Xanadu a...
Hello, Is there a way to see the Assignment Group before transferring the Case to new HR Service/COE?Currently Agent knows the Assignment Group but is unsure of HR Service. Please advise. BestBT
Hi,I'm trying to implement a playbook experiance for in custom scoped application.I'm looking to make playbooks for custom table and not incident or interaction.I have created a playbook but the playbook is always in cancelled state when attached to ...
Hello community, i want to create a database view with left join between Assessment Instances and metric result to have all the result of the two tables combined.This is an urgent need can someone help me on this.Thanks
I want to create catalogs in Manage Human Resource Catalog. But not able to create because button is not there. I have installed plugins related to HRSD, not sure why I am facing this issue. If try create new category I am getting error. I need assis...
Hello Everyone, We use the ServiceNow HRSD module. One of the case management features is the ability of HR Agents to suspend HR cases using different pre-built reason codes. The practice we have been following is to suspend cases when Agent is await...
I have an HR Case record that will have a child HR Task generated via Flow. This HR Task will be a catalog item to be completed from the Service Portal. Is there a way to pass data/fields from the parent HR Case so they can be utilized on the child...
