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Read Access to specific users to HR Cases - Total Rewards

Hello Friends,Good Day!We have one requirement where we needed some help.We have created a record producer on Total Rewards table and also mapped with a HR Service, once users will submitted HR cases for total rewards we are also setting assignment g...

_Samay by Tera Expert
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  • 5 replies
  • 2 helpfuls

SYS_EMAIL records

I am not able to see the records in SYS_EMAIL.LIST why? what specific role is required to see the records of SYS_EMAIL?

HRSD

Hi ,Users are not able to change "feedback from customer" field from true to false.for normal HRC it is working fine, they are not able to change any field from the Onboarding HRC´s queue list.created a acl for this still not working.kindly help

How to change at a glance label?

Hey, Does anybody know how to change the 'Your employee' label in the HR agent workspace?I have tried creating a new Page variant for the at a glance page in case (record) in UI builder.But it still does not change. Does anybody know about this?

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Singh1 by Tera Contributor
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  • 1 replies
  • 0 helpfuls

Viewing emails sent from a case using "compose email" feature

Hello,Is there a quick way to review the emails that have been sent from the "compose email" feature in the HRSD agent workspace?  The emails sent do not show up in the activity stream with a list of who the email was sent to.  I can have the agent s...

Standard Operation Procedure documents can be uploaded to ServiceNow

Hi All, We have Standard Operation Procedure documents these documents are required for HR Agents for day to day work, so can these docs uploaded in ServiceNow somewhere such that agent can access them.?As of now, all these docs are present at Sharep...

vajgsgc by Tera Contributor
  • 434 Views
  • 1 replies
  • 0 helpfuls