Is there a limit to the number of Comments (Customer Visible) and Work notes on a HR Case

[Matt Lodge]

Does anyone know if there is a limit to the number of Customer visible comments and Work notes that can can be added to a case in HR Scope?

[Appli]

Hi, just my "5 cents" -  I am not aware about any specific limits, applicable for HR application, but believe this also depends on the display properties (if) enforced to Journal fields, please see doc page.

Hope it helps

[atherakhtar]

Hi,

Journal fields are just field types which are connected to tables/applications are in general they behave the same way.

As far i have seen there were cases with more than 1000 entries.

So there is no limit on how many can be entered.

however there is a system property glide.history.max_entries

and a couple more described here below which controls how the User Experience around the journal fields would be.

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/field-administration/concept/c_JournalFieldDisplayLimits.html

Please note that these properties value would change the behavior across the instance rather than a specific application.

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Thanks,

Ather

[Christian Prob2]

Hi @mattlodge ,

As @atherakhtar mentioned, there are a few spots where you can tweak the UX and system behavior.

More generally speaking Customer Visible Comments and Work Notes are stored in the sys_journal_field table and hence you are likely limited to what the table can handle, which is probably more than a human can reasonably process in a case.

Also again a word of caution - these are settings and that table is used for any kind of comment, not only HR cases, so be fully aware that any changes may impact "everything else".

Best,

Christian

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