Notification based off Event with UI Action producing scope error

aguanci
Tera Expert

‎08-03-2023 11:54 AM

Hello,

 

I am attempting to create a notification that is fired when clicking on a UI action related link. Our notification sits on the Lifecycle Events Case table and looks as follows:

aguanci_0-1691088460571.png

 

The Event is configured as follows:

aguanci_1-1691088626000.png

 

The UI Action is configured as follows:

aguanci_2-1691088687020.png

 

 

Everything is configured in the Human Resources Lifecycle Events scope but when testing the link we get the following error message:

aguanci_3-1691088754513.png

 

The email does not send even though the 2nd message says it does. We have tried building in the Human Resources Lifecycle Enterprise scope but were unsuccessful. Could it be something with the script in the UI Action? 

 

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Sahil Dhadwal
Tera Guru
In response to aguanci

‎08-07-2023 09:56 AM

Try to check the event queue (sysevent) and find the event that was triggered and check it's state.
If the state is "processed" then check the emails (sys_email) table and there should be an email in it. If you are on non-prod instance then it might be possible that emails are not going out but is in the queue as mostly emails are blocked from sub-prod instances.

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