production instance is very slow for some users why it is happening any solution?

k chaitanya kum
Giga Contributor

‎02-06-2019 08:17 AM

production instance is very slow for some users why it is happening any solution? 

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2 REPLIES 2

Ct111
Giga Sage

‎02-06-2019 08:50 AM

Hi,

 

See the below link where the user faced somewhat similar issue

 

https://community.servicenow.com/community?id=community_question&sys_id=8d3b596edb21a3006c1c02d5ca961955

 

https://community.servicenow.com/community?id=community_blog&sys_id=a6ecae65dbd0dbc01dcaf3231f961969

 

Mark my ANSWER as CORRECT and HELPFUL if it helped in your objective

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Kiel Sanders
ServiceNow Employee
ServiceNow Employee

‎02-06-2019 09:22 PM

I recommend creating a HI incident if you are seeing performance issues like the ones you mentioned. Make sure to include details in the incident about where the performance issues are occurring including reference to impacted screens (if applicable). A common cause of performance issues is scripting. Does the slowness occur when loading screens or saving records? If so, I'd recommend looking at the client scripts and business rules running on that table as they may be impacting performance.
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