"Reply To" field on Email Client Template
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07-21-2020 08:58 AM
Hi,
I tried to create a custom/new Email client template for a COE or HR Service(Email within a case). The business requirement is that the To, CC, BCC should be blank and should not auto populate anything.
When trying to achieve this, I see that the "Reply To" field is auto populating the instance's email address ie I configured this template in our Dev instance and the email address of the Dev instance is auto- populating in the "Reply to" field.
I also tried to disable/hide the "Reply To" field by setting the below to False :
or set the Property name: glide.ui.email_client.reply_to as False. But really want to make sure that the "Reply To" filed shows up blank and does not auto populate anything.
I have attached screenshots for your reference. Appreciate your input on this.
Thank you,
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HR Service Delivery

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07-23-2020 09:15 AM
Follow below solution
- Remove mail script calling from your client template.
- Add "Reply to" column in form layout of your client template and use code from below screenshot in reply to column.
You need to make sure that sys_user table has some field (may be you need to create custom field on sys_user table) which is empty for all users on your instance.
e.g below code in screenshot gets title of the current user in reply to in client template
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05-17-2021 04:35 AM
Hi
I am also having this issue. Where exactly should the below be set as I can see no 'script' field on the 'sys_email_client_template' table.
email.setReplyTo("");
Thanks

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07-21-2020 06:28 PM
Hello,
Try this one,
email.setReplyTo("joe.employee@yourcompany.com");
If answer is helpful please mark correct or helpful!
Thanks,
Pratiksha
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03-30-2023 09:09 PM - edited 03-30-2023 09:10 PM