Read operation on column 'task.short_description' from scope 'Global' was denied.

[Lukasz Bojara]

Hello HR Experts,

I am facing an issue with two error messages that keep appearing whenever I try to create a new HR Case from the backend, workspace, Employee Center, and Service Portal. The error messages are as follows:

"Read operation on column 'task.short_description' from scope 'Global' was denied because the source could not be found. Please contact the application admin."

"Read operation on column 'task.description' from scope 'Global' was denied because the source could not be found. Please contact the application admin."

I have checked RCA, and there is nothing there that is not allowed.

I have also tried the solutions suggested here: Community Link and KB0719155 , but the issue persists.

Although the errors appear all the time, there is no issue with the functionality itself.

Can you please suggest any ideas to resolve this issue?

[Anil Lande]

Hi,

Your Issue should get resolved by RCA records.

Please check Cross Scope Privileges<sys_scope_privilege> table and try granting access to your application scope.

[Lukasz Bojara]

Thank Anil for your suggestion, but it does not solve the issue. 

Also, the sn_hr_core_case table extends task table so it is really strange for me to get this error message.

[Anil Lande]

unfortunately I couldn't reproduce this issue on PDI, but the KB article and the OLD Community link should be able to resolve your issue.

Check your task table and see Application Access tab.

I hope it is not restricted at table level.

[Community Alums]

Hi @Lukasz Bojara ,

Re-check if you are creating correct Restricted Caller Access Privilege record as from the mentioned post: