Visibility condition for Case creation configuration
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03-10-2025 06:18 AM
Hello Community,
How can we add visibility condition for a specific field in case creation configuration form ?
We have field "yes/no" field named "User notified " on case creation form for particular Hr service. If user select "Yes" then another field named "Notification date" should be visible.
This is quite easy to achieve on record producer form. But I need guidance how can this be achieved on "Case creation configuration" . 😊

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03-10-2025 06:59 AM
This isn't possible without customising the UI page
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03-10-2025 07:06 AM
@Drishti
Not possible to add extra field on Case creation OOB UI page.
How did you add that?
You will have to have another HTML input field to show based on the value yes/No
This is heavy customization to the case creation page which I won't recommend.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-10-2025 07:14 AM
Fields can be added by case configuration form, but adding visibility condition is a challenge