Restrict HR Cases visibility based on group type

[rafas_2703]

Hi everyone,

I have a group for example called HR Admin Team that has the human_resources type on it. That group type ensures that users on that group can see every HR Case.

Then I created a group called HR Admin Restricted, that has a custom type called labour_team.

How can I ensure that the users that belong to the group where the type is human_resources see every HR Case except the ones created for groups where type is labour_team? And labour_team type groups should only see HR Cases for that type as well.

Any ideias?

Thank you if you can help!

[Community Alums]

Hi @rafas_2703 ,

You can get an idea to kick-start from this solution :https://www.servicenow.com/community/hrsd-forum/how-to-restrict-hr-cases-based-on-case-assignment-gr...

[Wessel van Enk]

You can indeed create/modify a Business Rule, but you can also try to add COE Security Policies. 
In there you can setup which group has access to which COE's & HR Services. 

See more info here: Create a COE security policy (servicenow.com)