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12-12-2022 04:45 AM
Users unable to see categories in service portal even while the user criteria is satisfying.
Admins can see it and create requests but other users cannot. is there any specific role needed for a generic user to able able to create a request?
Solved! Go to Solution.
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12-13-2022 05:37 AM
Hi @Rajnee Bhujel ,
1.Go to Catalog Definitions>Maintain Categories.
2.Choose any category name which is not seeing by the other user.
3.Search for that on Title search.
4.Open the record.
5.Go to Related Links and choose Available.
6.It will show you some record.
7.Open those record .On script it will show you one condition i.e
your email id should be like ('pallavi.nath@servicenow.com').
If the user has the same kind of email id as above mentioned and the other user has not.
The Script prevents the other user to see all those other categories.
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12-12-2022 07:07 AM
This is HR criteria? I think your users does not have hr basic roles. Try giving those role and then try.
role: sn_hr_basic
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12-12-2022 05:04 AM
Hi @Rajnee Bhujel ,
Have you added catalog_admin, snc_internal these roles to the users?
ServiceNow Community MVP 2024.
Thanks,
Pavankumar
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12-12-2022 05:07 AM
Hi Pavan,
I haven't. is it necessary that he/ she should have this?
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12-12-2022 05:11 AM
To be clear, snc_internal yes but nothing with catalog.
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12-12-2022 06:17 AM
Hi @Rajnee Bhujel ,
There could be ACL issue or user criteria which restricting the access.
Check sc_category page check the Can View and Cannot View user criteria.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar
