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Resolved! Report on who cancelled an HR Case

I've been asked to report on who cancelled a case.  We would like to see how many cases were cancelled by the Opened For person (self cancel).  There is not a cancelled by option like we have for closed by or opened by or resolved by. Any suggestions...

jrusso by Tera Expert
  • 698 Views
  • 2 replies
  • 1 helpfuls

Create a report on time to start work for HRSD cases

I'm looking to create a report that shows groupings of the amount of time it takes agents to move a case from "Ready" to "Work in progress". Ex. Same day, 2-3 days, 4-5 days, >1 week. If there's a way to drill down into the same day ones like X hours...

Resolved! Add attachment in the HR task

Hello Everyone, I have a requirement where in one of the activity sets of the lifecycle event, there is a HR task and I need to attach one attachment here so that post the case creation, the attachment will be appeared in the HR task. Can anyone help...

Supriya KM by Tera Contributor
  • 2183 Views
  • 5 replies
  • 0 helpfuls

Report in ServiceNow is not working as expected

HI All, We found an issue where the report on the dashboard is working as expected.We have created a report which is of type single score. The report displays "0" or some number on dashboard but when clicked it redirects to few records at backend whi...

Manisha30 by Tera Guru
  • 382 Views
  • 1 replies
  • 0 helpfuls

Use PDF document template in to HR service

Hi All, I have created the pdf document template sn_doc_template table when i am trying to add the template on HR service then i am able to view only HR templates not this pdf templates how can i add this template on HR service because HR templates a...

svani by Tera Contributor
  • 665 Views
  • 4 replies
  • 0 helpfuls

Resolved! Change " Accept Resolution" Text on To's tab in HR cannect portal.

Hi Team, We need to change " Accept Resolution" Text on To's tab in HR connect portal. I have checked related widgets but unable to get where I need to change.Please find the attachment for reference.Please can anyone help me on this. Thanks.

Community Alums by Community Alums  
  • 731 Views
  • 2 replies
  • 0 helpfuls

Issue in HR special handling banner

Hiwe have a requirement where if union code is not empty, the blue special handling banner should be displayed in cases, Here union code is HR profile field so i gave the condition like below:  In HR cases the banner is displaying is fine but before ...

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sri vijaya by Tera Expert
  • 306 Views
  • 1 replies
  • 0 helpfuls

Can't delete activity in activity set

I want to delete activity called "Hiring manager checklist", occur error and i can't find record named like so, where can i find the future To-dos file?

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H_14 by Kilo Contributor
  • 4139 Views
  • 9 replies
  • 18 helpfuls

Catalog UI Policy

i have a requirement to make "Employee Search " field variable mandatory,( Note - but for user with job profile is "90000007 -GBS accenture contigent worker" employee search field variable should be optional) "90000007 -GBS accenture contigent worker...

ash_1998 by Tera Contributor
  • 552 Views
  • 2 replies
  • 0 helpfuls

HRSD Automatically move attachments No document type available

   Hi! I am doing the Human Resources (HR) Unguided Simulator (Utah). I have the task to do Create a new employee Document Type with the following details:Name: Travel Advance RequestsTopic Detail: Payroll SystemEmployee access: << checked >>Save the...

diana_tat by Tera Contributor
  • 1404 Views
  • 4 replies
  • 0 helpfuls

Add watchlist do Employee Service Center

Hi guys! I need your help.. I need to add a watchlist to my Employee Service Center Portal.I need to add it to the widget, means I need the html, css, server script and client controller to do all the funcionalities etc right? Does any of you know ho...

rafas_2703 by Tera Guru
  • 1003 Views
  • 2 replies
  • 2 helpfuls

Resolved! Can't add or create Service Activities on the HR Simulator

Hi, I'm having a bit of a nightmare here!  I got about half way through this simulator a long time ago now but then I did the classroom training for HRSD and also passed the CIS-HR exam so I never went back to it. Now I need to have completed this si...

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MattA1 by Tera Contributor
  • 1084 Views
  • 4 replies
  • 0 helpfuls