Rest api question
I have a scheduled job calling a rest get message. I need that loop though and get 1000 records at a time. How can I do that calling the rest message created? How can I pass the loop parameter to the rest message from the script?
Forum Posts
Catalog Builder and Employee Profile Update
Hi, I am trying to create a new catalog item in Catalog Builder. What I would like to do is create something that is similar to the OOTB Employee Profile Update. This is part of a larger LifeCycle Event for a New Employee Onboarding. The issue I am t...
How to restrict HR agents from reopening closed HR cases?
Hi,I have a requirement that if a HR case is closed complete then HR agents should not reopen it. Only HR Admins should be able to reopen them. This is a common requirement. Do we have any OOB setup for this or do I need to create ACL?
Close complete button not checking mandatory fileds in hr agent workspace
HiIn HR agent workspace, in HR case when we click the close complete button, if the mandatory fields are not filled- getting the alert error that mandatory fields are not filled but action of closing the case is happening which should not happenIf th...
How to add thumbs up & thumbs down feedback actions on response template?
"How do I add thumbs up and thumbs down feedback actions to response templates in Agent Workspace? Please refer to the screenshot below. I need help with this, as I’m new to this kind of requirement." @Ankur Bawiskar @hvrdhn88 @asifnoor @Jaspal Singh...
Virtual Agent not returning HR catalogs and KBA result
Hello All, I'm having an issue with Virtual Agent search. My VA is only returning HR related results for catalogs and KBAs. Whenever I'm searching for any IT related stuff, it is not returning anything. Please see the below snapshot. Here, I searched...
Upcoming Events widget
Hello, I am wanting to include the Upcoming Events widget in an Employee Center Pro portal. I'm wondering if it is possible to display upcoming events and holidays based on region of where the user is located, and tailored to their user role. Is it a...
Help expanding search of Agent Assist (HR Agent Workspace)
We have a separate knowledge base for our Policy library, and I want to add another search element to the Agent Assist (on the right side bar of Agent Workspace). I tried to get assistance from HI support, but they only pointed me to documentation th...
Using genAi how to fetch the matching results of a keyword entered in a text field of a rec producer
I have a record producer with a text field variable. If i type any keyword in the text field, i need to get all the matching search results say for eg: kb article/hr cases/record producers, using genAI feature(mandatory).@SumanthDosapati @Ankur Bawi...
Normal report in ServiceNow is not working as expected
HI All, We found an issue where the report on the dashboard is not working as expected.We have created a simple report based on assignment group, state and group by assigned to, but the report is showing only the tickets assigned to themselves not al...
Resolved! How to approve HR Case if 'Approve' option is not available in State field for the Manager
Hi,A case is sent to the Manager for approval but Manager has the below options available: I tried to figure out the solution but does 'Configure Choices' the right solution as in that case it doesn't trigger the next action of 'Awaiting Acceptance' ...
ITSM & HRSD
What is the process flow of tickets in ITSM and HRSD together? How are these two interconnected?
Resolved! How to turn off Accpet/reject inbox card in AWA
Hi i recently configured AWA which is auto assigning cases to agents which is working good, so by OOTB functionality observed that there is a inbox card where agent can accept/reject HR case like below screenshot But my question is there a way can w...
Resolved! How to update "Your Employee card" on HR case or interaction record in HR Agent Workspace
How to update Your Employee card (at a glance) on HR case or interaction record in HR Agent Workspace.
Resolved! PDF Forms - Auto Populate "Date Signed" field
Hi, I am trying to run down how to auto-populate a PDF form field. The field is "date signed" and should be auto-populated with the date that the form received a signature from the employee. I believe this involves PDF Template Mappings but am t...