in virtual agent topic list HR admin can see all the topics even if topics is assigned for a specific role . So wanted to check does HR admin has the privilege to see all the topic even if topic is only set for certain roles (ex : user onboarding)...
Hi All/ @Sandeep Rajput ,We have added '.tif ','.tiff', '.ico' file extension in this property 'glide.attachment.extensions'.whenever we have sent file extension below 12kb over mail its shows 0 byte, if we used below other extension .ppt.pptx.xml .z...
In Json input i get the date value format has DD/MM/YYYY. I need to throw error when the input date value format is invalid. Please help me with the validation code.
Hi All,I am using the configurable workspace , we have integrated teams with configurable workspace but we are unable to see the teams icon but the teams icon is present in classical workspace . Kindly help me on how to bring the teams icon on the co...
Hi is it possible to set different document type for various child cases by using only one HR Service....I have created One Hr service and I have create one HR document template and i am setting the document type in template. I have set that document...
Hello Friends,Good Day!We have one requirement where we needed some help.We have created a record producer on Total Rewards table and also mapped with a HR Service, once users will submitted HR cases for total rewards we are also setting assignment g...
I want to send mail to the user after 3 hours from case closed completion time.
Hi everyone! How can I make a Dashboard that shows the least viewed articles? I have one but it is not showing me the least viewed articles and I need help setting the condition up.Here is what I have so far: The issue is: I have a lot of articles wi...
Hi All. Please let me know what i am missing here. How can we add view name to the JSON of "chrome_tab" workspace UX page property in UI builder used for + symbol on workspace? I am able to add messahe when we click on + but dont understand what(tabl...
I am not able to see the records in SYS_EMAIL.LIST why? what specific role is required to see the records of SYS_EMAIL?
Hi ,Users are not able to change "feedback from customer" field from true to false.for normal HRC it is working fine, they are not able to change any field from the Onboarding HRC´s queue list.created a acl for this still not working.kindly help
Hey, Does anybody know how to change the 'Your employee' label in the HR agent workspace?I have tried creating a new Page variant for the at a glance page in case (record) in UI builder.But it still does not change. Does anybody know about this?
Hi experts,In our project we recently installed the Configurable agent workspace plugin. In the Classic agent workspace, we have specific fileds which was done by the case form layout --View --Workspace.How to migrate this old workspace case form vie...
Hello,Is there a quick way to review the emails that have been sent from the "compose email" feature in the HRSD agent workspace? The emails sent do not show up in the activity stream with a list of who the email was sent to. I can have the agent s...
How to add form layout in HR agent workspace under sub session(HR tasks)
