servicenow hrsd
Hey Employee start date is not getting updated for older cases even when it is updated for the user. Thanks
Forum Posts
Issue in BR
I have created a new state as pending, and if a case changes from work in progess to closed, I have created a BR with set abortaction to put the state back to pending. Its updating the state to pending but making the case as state inactive which shou...
Resolved! Work note field is mandatory while creating HR case through HR agent workspace.
Hello Community!When we select COE while creating an HR case, the work note fields become read-only when we are creating the HR case from the HR agent workspace.But when we create case from platform it is not read-only.I have checked all the ACL's an...
How to Change the Font Size of the HTML field (Globally)?
We are looking to Change the font size of the HTML field in a global way.We have tried the below KB article :- https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717120 In the KB article we are setting the default value of the HT...
PDF Parse Issue
Hi SNOW Team, I have created a E-Signature Template form to auto populate with the record producer forms. For some reason, the PDF is not grabbing the filled in form fields (grabbed from the record producer.) Photos attached of the form, template, an...
Email body values in flow designer
Hi guys , I am trying to extract value from email body which contains certain data as Name: Value pair . in inbound actions we can get the values by email.body.name. However when i am trying to create the inbound action flow . when i create a trigg...
UI Action condition bringing wrong values
Hi everyone,I have the following UI Action: I am printing the current number of the HR Case on the condition.After refreshing the form of the HR Case, the value that the condition brings is the following: But this is my HR Case: However, the HR Case ...
Can I add a Visual Task Board to Agent Workspace?
Hi all,I am looking to implement Visual Task Boards in our HRSD instance and I am wondering if there is a way to have the VTB show up in Agent Workspace, or do the users need to go to the back end to access the VTBs?
Resolved! converting the current date into logged in user's format in a Business rule
Hi all,I have a requirement to get the current date, add a given no of days to that date and set the date to a date field in logged in user's format in a Business Rule. How can I achieve it?Thanks in advance
Resolved! Hiding the Inbox option in the leftnav of Agent Workspace for HR Case Management
I'm hoping to hide the Inbox icon on the left-side of the Agent Workspace for HR Case Management portal. I have already attempted to de-activate "Inbox" in sys_aw_module. I have also attempted to disable the two Inbox options (Inbox default and Inbox...
Child HR case
Hi all, I have a question regarding child HR case. I have defined a Service Activity as Child HR case (Account Notification)on one HR service (Test HR service), but when this HR service (Test HR service) is created, the child HR service (Account Not...
How are users transformed into alumni users in HRSD
Hello All, Looking for a solution on how users are transformed into Alumni users, how does it happen? and if they want to register, so that they can set their own password and login into asc portal, Is there any way?
Anyone managed to work with the new "Word Document Templates" plugin in combination with a HR Servic
Hi,I was wondering if anyone have managed to get the new "Word Document Templates" plugin working in combination with a HR Service. Somehow, im not getting that Document Template links to a service. It just doesnt recognize and it just want HTML or P...
How to restrict ER case view by Opened by
How can we add an additional layer to the OOB security rules on ER by restricting ER cases from being viewed/visible in list by the people who opened them too (opened_by) Any idea as well where servicenow is setting the self-service view for Opened F...
VIP Column in the agent workspace
Hi All, I have a requirement to bring the VIP column of the impacted user in the Agent Workspace list view. Initially i configured the list layout with Agent workspace view to get the column , but it is not reflected in the instance nor in the agent ...
