I'm working with Journeys and am testing the ability managers to create task templates. On the task template form, here is a share with field, but I can't find where the values entered here get stored. Any ideas?
Hi all I have a requirement The current issue is for example if I am making changes to KB001 , I need to check out this kb article and make the necessary changes. Consequently, the state of KB001 changes to draft. Assuming that before making changes ...
Is anyone else having this issue? Post Xanadu upgrade, the notification "HR Case: Accept/Reject Completion" is firing twice on case closure: once on the COE table (e.g., sn_hr_core_case_operations) and once on the core HR table (sn_hr_core_case).We ...
Hi,When I open a new ticket, a message appears (as shown in the attached screenshot) and then disappears after a few seconds. Is it possible to keep this message displayed until it is manually dismissed by clicking an 'X' button, for example?I would ...
Hello, I need to change the format of a specific date field on an HR case form from short (MM/DD/YYYY) to long (MMM DD, YYYY).For instance, 03/28/2108 should be March 28, 2018. I need to change the date format only for a single field and not across t...
In a lifecycle event, we have an activity configured as an HR Task for user to submit a HR Service+Record Producer with 1 question. We just received a request from HR that if this task is not completed within 4 days, we need to auto close this task ...
Dear All, Need to help in below, Would like to move the existing attachments uploaded in Employee Document (sn_hr_ef_employee_document) table to sys_attachment table using script. Please suggest me on this. Thank you Regards,Kirankumar
Where it is Configured Compose activities and comments tab in particular coe can visible in HR agent Workspace.
When you re-publish the latest version of knowledge article, the older versions state changes to retired or outdated?
We have created an author instruction guide for creating response templates but were wondering if anyone put together a complete structure around creating and using these templates on a regional and global scale? We are now working on standardizing m...
Hello Team, I have requirement to keep retention period of policy as "Indefinite" and it should be applied to "All Countries All users" Once I've created Document type, default retention period will be created for that document type. This default ret...
I am not a developer by any means, and so I need help! I need to create a UI action on the HR case table, where users can create an incident. When I click the ui action, nothing happens. This is how it's currently configured. What am I doing wrong?
Hi, I want to create fields on sn_hr_core_HRTaskTemplate table which will show when you click on "switch to new UI" button on sn_hr_core_template table.How can i achieve this.For eg - i created a choice field on sn_hr_core_template but its choice not...
Hello! We are in the early stages of implementing the HR Employee Relations scoped application and we are on Utah. One of the requirements is related to the Report Misconduct record producer and enhancing the translation of the "Please list the empl...
I would like to report on, or track HR Cases that have been rejected by the customer. One idea would be to create a field on the HR Case table that shows the number of times a case has been rejected. I am having difficulty figuring out when the custo...
