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Resolved! Can't add or create Service Activities on the HR Simulator

Hi, I'm having a bit of a nightmare here!  I got about half way through this simulator a long time ago now but then I did the classroom training for HRSD and also passed the CIS-HR exam so I never went back to it. Now I need to have completed this si...

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MattA1 by Tera Contributor
  • 1624 Views
  • 4 replies
  • 0 helpfuls

Knowledge Article Flagging: User Notifications

Hello! I have two questions: Washington DC Instance 1. When a user flags an article, I would like to notify them once the article has been updated. How do I set this up?2. Is it possible to display the number of flags and comments to avoid others who...

nalos24 by Tera Contributor
  • 852 Views
  • 1 replies
  • 0 helpfuls

Resolved! ne hr agent workspace - hr task view

dears,i think this should be relatively easy, but i couldnt find a resolution to it. im using new agent workspace, and as an agent after creating new hr case, i need to create a new hr task associated with this. when i hit create new hr task, it open...

KubaS by Tera Contributor
  • 2428 Views
  • 4 replies
  • 1 helpfuls

Resolved! HR Task not visible to subject_person on ESC Portal

Hi I have HR case created from an HR Service . The HR Case has HR Tasks in it. Now when I view the case on ESC Portal impersonating as the subject_person, I cannot view the tasks under the case unless:1. Subject_person is added in watch-list for that...

Dorothy by Tera Contributor
  • 2625 Views
  • 5 replies
  • 4 helpfuls

Restart finished lifecycle activity set

In our onboarding lifecycle we have an activity set which sends a notification with some information to new hire a week before their start date. Now we have a requirement to re-send this notification if there is change in certain information on the H...

sivakaza by Tera Contributor
  • 933 Views
  • 1 replies
  • 0 helpfuls

imbound email notification using flow designer

HI ALl,getting inbound email action with below format:EMail Body: Employee Name: XXXXXX;Employee number: 123456;i created flow designer for using inbound email action,created 2 variables :name:  need to pass inbound email "Employee Name".NUmber : nee...

sivamanikan by Tera Contributor
  • 649 Views
  • 1 replies
  • 1 helpfuls

Resolved! HR Service Activity - Xanadu Flow

Hello together, I've seen that ServiceNow has now converted the "HR Service Activity" logic into a flow instead of the old workflow. Personally speaking, I'd love to see a condition in there as well as this would not be a larger configuration. Howeve...

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Outlook Email Notification

Email Notification  content :  There is blue banner at the top of  the messsage which is send as part of notification . The banner appear correctly in Preview and MS outlook web version  but not working correctly ( A white line appearing in the middl...

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nitesh83 by Tera Contributor
  • 1806 Views
  • 2 replies
  • 0 helpfuls

Resolved! HRSD features upgrading from Vancouver to Washington (HRSD)

Hello Community, Functional improvements between Vancouver and Washington (functionalities available in Washington but not in Vancouver) Case management (HRSD)Survey (client indicated that ability to measure survey results has been improved in Washin...

Snow-Man by Tera Contributor
  • 1688 Views
  • 6 replies
  • 1 helpfuls

Script include

Craete one script include and pass the mutliple values in client script . BDI00010255,BDI00012754,BDI00010226,BDI00012753,BDI00010141,BDI00010142,BDI00010143,BDI00010164,BDI00010188,BDI00010189,BDI00010190,BDI00010191,BDI00010192,BDI00012013,BDI00010...

Ram012 by Tera Contributor
  • 461 Views
  • 1 replies
  • 0 helpfuls

Workday HR Spoke rescinded hires

Hi All!   When we have a pre-hire in Workday, the information about that person flows over via the Workday HR Spoke and creates a User profile in SN.  In some cases, that hire is then rescinded in Workday, but the user still exists in SN.  Does anyon...

rcard11 by Tera Guru
  • 1512 Views
  • 1 replies
  • 0 helpfuls