I've been asked to report on who cancelled a case. We would like to see how many cases were cancelled by the Opened For person (self cancel). There is not a cancelled by option like we have for closed by or opened by or resolved by. Any suggestions...
I'm looking to create a report that shows groupings of the amount of time it takes agents to move a case from "Ready" to "Work in progress". Ex. Same day, 2-3 days, 4-5 days, >1 week. If there's a way to drill down into the same day ones like X hours...
Hello Everyone, I have a requirement where in one of the activity sets of the lifecycle event, there is a HR task and I need to attach one attachment here so that post the case creation, the attachment will be appeared in the HR task. Can anyone help...
HI All, We found an issue where the report on the dashboard is working as expected.We have created a report which is of type single score. The report displays "0" or some number on dashboard but when clicked it redirects to few records at backend whi...
Hi All, I have created the pdf document template sn_doc_template table when i am trying to add the template on HR service then i am able to view only HR templates not this pdf templates how can i add this template on HR service because HR templates a...
Hi All, We found an issue on portal when a approval is sent to a user to approve, the approval record(where the RITM number references to the record details when clicked) on the portal is not showing anything but displays record not found. Can someon...
Hi Team, We need to change " Accept Resolution" Text on To's tab in HR connect portal. I have checked related widgets but unable to get where I need to change.Please find the attachment for reference.Please can anyone help me on this. Thanks.
Hiwe have a requirement where if union code is not empty, the blue special handling banner should be displayed in cases, Here union code is HR profile field so i gave the condition like below: In HR cases the banner is displaying is fine but before ...
I want to delete activity called "Hiring manager checklist", occur error and i can't find record named like so, where can i find the future To-dos file?
i have a requirement to make "Employee Search " field variable mandatory,( Note - but for user with job profile is "90000007 -GBS accenture contigent worker" employee search field variable should be optional) "90000007 -GBS accenture contigent worker...
Hi all , I have a Table in Custom scope . I need to make few fields of the table read-only to users with few roles (ex-role1 ,role2 , role3) in both form and list views . How can I achive it ? Please pour your insightsThanks in advance !!
I checked while manually assigning the oob survey of incident to a user in my PDI. When user take the survey from 'Take assessment and Surveys' module. It is showing survey of all incident records to the user. Can anyone please let me know how and wh...
Hi! I am doing the Human Resources (HR) Unguided Simulator (Utah). I have the task to do Create a new employee Document Type with the following details:Name: Travel Advance RequestsTopic Detail: Payroll SystemEmployee access: << checked >>Save the...
Hi guys! I need your help.. I need to add a watchlist to my Employee Service Center Portal.I need to add it to the widget, means I need the html, css, server script and client controller to do all the funcionalities etc right? Does any of you know ho...
Hi, I'm having a bit of a nightmare here! I got about half way through this simulator a long time ago now but then I did the classroom training for HRSD and also passed the CIS-HR exam so I never went back to it. Now I need to have completed this si...
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