Variables to be filled after creation of case from service portal

[sharayukasar]

Hi Experts ,

We have created a record producer for submitting HR Case and as per requirement there are variables which need to be filled after HR Case gets approved . These variables need to be filled by "opened by" user . i have set this up by making variables editable from client script and opened by user can fill these variables from native view ( fulfiller view) . But most of employee who raise cases using this record producer are end user and they submit cases from service portal .

Can we view these variables on portal for end users ? or can we have some task which will map values to the parent HR case . ? 

PFB snapshots

1) Native view variables made editable -

2)Portal view in which variables either need to be visible for users to fill or any workaround to get values from users and put into these variables

[Sukraj Raikhraj]

is there  hr criteria setup for these users?

[sharayukasar]

No there is no HR criteria set.

[michaelj_sherid]

Hi sharayukasar,

I do not know your detailed use case but starting in New York the Collect Employee Input task type may work better for you. This task allows you to push values to another record (Case, HR Profile, etc.). The key will be to uniquely identify the record to which you want to push values. This will be a separate way to gather this data and push it without the need to create a new case (as it would do for a record producer).

Regards,

Mike

[Abhishek Jain2]

you can have custom widget for these variables and once user submit it from portal, you can run BR to update variables on hr case.

this need a custom widget with html fields to fill value as you are expecting them into variables.