Automatically redirect users to the new ESC portal

[Mark244]

We had previously been using the regular ServiceNow Service Portal (/sp) site, but are in the process of migrating to the new Employee Service Center (/esc) as part of HRSD.  I was wondering if there was a way to route users who navigate to /sp to automatically be redirected to the /esc portal instead?

[Ct111]

Yes , as soon as user logins he is directed to sp page because it is code as that in script include 

but once the script include code is change to esc  it will automatically redirect to esc portal page

you don't have to worry about that.

Refer the below link to understand or get some references

https://community.servicenow.com/community?id=community_blog&sys_id=cbcda2e9dbd0dbc01dcaf3231f961949

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[Mark244]

Thanks for the reply and community page.  I have updated the script to navigate users logging in to the new ESC portal; however, my concern is if users have bookmarked the /sp page or if the URL is posted in various articles or links, there is nothing stopping users from navigating to this page directly.  So, I'd like to force a redirect if someone navigates to /sp and redirect them to /esc.  Any thoughts?

[Ct111]

if they have bookmarked they will go to that link , so you can broadcast a message on portal stating that this is the old link of portal and the new link 

of the portal is as follows...

For reference refer the below link...

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/build/service-portal/concept/ann...

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[Susan Britt]

You may want to try using the "Page Route Maps" to route from the /sp page to /esc.  I haven't tested it, but in theory I believe it should work.