What is the difference between service activity and flow fulfilment types in HR Case configurations?

Ashmiya
Tera Contributor

What is the difference between service activity and flow fulfilment types in HR Case configurations? 

1 ACCEPTED SOLUTION

Ahmed Drar
Tera Guru
Tera Guru

Hi Ashmiya,

flow fulfilment allows you to deliver  HR service using a flow designer - the flow can automate complex business process

service activity allows you to deliver  HR service using service activity  - service activity mainly create tasks,approval and create them sequentially . Fulfillment of type Service activity can't really handle complicated business process
 
I hope this helps.

Ahmed

Please mark my answer as Correct / Helpful based on the Impact.

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2 REPLIES 2

Ahmed Drar
Tera Guru
Tera Guru

Hi Ashmiya,

flow fulfilment allows you to deliver  HR service using a flow designer - the flow can automate complex business process

service activity allows you to deliver  HR service using service activity  - service activity mainly create tasks,approval and create them sequentially . Fulfillment of type Service activity can't really handle complicated business process
 
I hope this helps.

Ahmed

Please mark my answer as Correct / Helpful based on the Impact.

Sean Antle
Giga Guru

I woud echo @Ahmed Drar's comments and add that service activity fulfillment type generates the same tasks every time a case is created for the service. Flow Designer can do the same thing, but it's better suited for more complex "if/then" logic.

Good luck!