Parent is empty for child hr case

[Sujit4]

hi,

I have a below case:

For few HR agent, child case created through related links Child case. Case was successfully created. While checking on list view, parent is empty.

While the same, when created by HR admin, it was showing the parent. What could be the reason?

thanks,

Sujit

[Susan Britt]

If you’ve confirmed that the HR admin can see the parent value on the same case that a non-admin can’t see it, it will be security related. Check your ACL on the table and parent field to see who has access to read it.

[Vamsi Sreenivas]

Hi Sujit,

this could be due to the READ permissions on the 'parent' field for those agents. Check the ACLs on your table.

You can create a READ ACL for parent field and add the following script:

if(current.isValidRecord()) {
    answer = current.canRead();
}
else {
answer = false;
}

Mark my answer as HELPFUL / CORRECT if this help resolve your issue.

Regards,

Vamsi S

[Pavankumar_1]

Hi,

seems like ACL issue. HR admin have the access and so can see it.

If you want make visible to HR agent create new read ACL for Parent field and give the HR agent role then he can see that field as well.

Thanks,

Pavankumar