What's HRSD?

[Mi4]

Hi,

Tell us about servicenow's HRSD.

I am the Human Resources department and a beginner in both IT and servicenow.

But I have a requirement to explain HR internally and design it.

So far, I've read the official documentation and the community, but I still don't fully understand HR concepts, strengths, and what I can do.

There is a lot to do and it is very confusing.

So, I feel that HR has so many functions and can do various things, so please tell me easily.

For example,

・What exactly can improve employee experience be achieved?

・What are the functions that can only be done in HR in the first place (not in ITSM or CSM)?(Is only the object different?)

・How does using the functions improve employee experience?

(What features and features do employees feel like?)

・Is it suitable for management such as attendance, man-hour input, and human resource development?

・What is HR configuration management?

etc…

Anything is fine, please tell us your actual experience and information.

And lend wisdom to help me design and use HR in the future.

Regards,

[Miguel Donayre]

Hello Mi,

Have you visited the ServiceNow HR portal yet? The have tons of good information and resources like white paper, case studies, and graphs that might answer most if not all your questions.

You should visit the HR Resources page to learn more.

[Mi4]

hi,

Thank you for reply.

yes, and I tried 'esc'.

For example, How can I get the notification and what status is my inquiry now?

I feel that doesn't look so much... (The stage set was standard in ITSM, but not in HR.

However, I understand that if you use LE, the timeline will be visible.)

Is there any material with such a perspective?

[Anupam]

Hi Mi,

1. The HR module is scoped application, Its major benefit is you can keep the HR data confidential.
2. ServiceNow has provided many out of box lifecycles  e.g. employee onboarding, maternity leave which will be handled without any conflicts as most of the required steps are pre-defined and accountably is already defined. Where as you can create customized processes.
3. The Employee Service center (ESC) is another major SP available
   1. Employees to log there issues using employee Service center.
   2. When employee start to type the issue based on the keywords it provide you list of available Policies, Knowledge Articles, Catalog Item this reduce load on HR as most of queries are already addressed.
   3. Predefined Catalog Items helps employees to enter precise info about query and auto route the issue to respective person with skills. Which improve employee experience as time to answer the query get reduced
   4. The ESC can be rebranded and customized as per company standards

The HRSD module can be easily integrated with existing hr solution available in organization.

Hope this might answered your query.

Regards,

Anupam

[Mi4]

Hi,

Thank you for reply.
Somehow the image came out, how do you feel below?

・ Is it easy for users to understand the status of the person in charge
・ Are users and contacts easy to notice when comments and updates are made?
・ This is a development point of view, isn't the header notification counter more general? (We recognize that the more you use a table, the more you have to list it.)

Regards,