when the knowledge article is in draft state why it is not showing as show workflow in the related links ?

[Sony7]

When the knowledge article is in Draft state why the workflow is not showing up in the related links there is a requirement to show up the workflow in related links

There is no Related link like show workflow 

[Musab Rasheed]

Hello,

This is working correct because Workflow will get attached only if KB article is in 'Review' state, another way to confirm is through 'Active context' table.

Workflow contexts | ServiceNow (service-now.com)

Once workflow is attached it will create entry in above table.

Once you open entry from context table you can see workflow attached to it.

Lastly there is no 'Show workflow' UI action on Knowledge table so if you want one you need to create one

UI Actions | ServiceNow (service-now.com)

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Regards

[Sony7]

Hi @Musab Rasheed 

Donot we have an option when the article is in draft state the workflow get attached as show workflow

because i do have requirement on this.

[Musab Rasheed]

Generally workflow is attached at knowledge base level, so if you want workflow to get attached at draft level then you need to tweak 'Publish Workflow' accordingly. Each Knowledge base has different workflow so see which one you want to tweak. This is honestly not a good practice to attach workflow at draft stage but it's upto you.

Knowledge Bases | ServiceNow (service-now.com)

Please hit like and mark my response as correct if that helps

Regards

[Musab Rasheed]

Hello,

If you are fine with my response, Please hit like and mark my response as correct if that helps.

Regards