Process User Training: Incident Management This is the first blog in a multi-part series on our customizable ITSM Process User trainings. Ensuring that process users are fully trained is critical to t...
ServiceNow allows fulfillers to update RITMs including the variable editor. This helps fulfillers to correct the submitted requests instead of asking requester to raise request again. What options we ...
Project management used to be so straightforward. You built a plan, worked the plan and then moved on to the next thing. And then Agile came along and made things a little more complicated. But that w...
You can now rename your instance straight from a Service Catalog! This catalog item is useful for those who want to rename their instance to a new permanent or temporary name. At ServiceNow, we are co...
As a global company, we have critical business functions, including technical support and cloud operations, distributed in regions around the world. This model ensures consistent, world-class customer...
Industry Best Practices and Core Competencies for a ServiceNow Architect The first and second blog in this series covered the essential and recommended courses required to become a ServiceNow Architec...
Honorable mentions (or more courses that will help you become a ServiceNow Architect) The first blog in this series covered the essential courses required to become a ServiceNow Architect. It is impor...
Part 1 – Essential Courses for the ServiceNow Architect “How do I become a ServiceNow Architect?” is a question we hear quite often in the Training and Certification group at ServiceNow. While there i...
To round out our publicly available certifications, in addition to our Mainline Certifications and Micro-Certifications, ServiceNow also offers what are known as Suite certifications which are aggrega...
When this blog series launched, one of the very first blogs focused on what courses to take if you were new to ServiceNow training and wanted to know where to get started. One of the courses recommend...
You can now restore your instance straight from the HI Service Catalog! This catalog item is useful for those who want to revert their instance to and previous time. At ServiceNow, we are committed to...
In my last blog, I reviewed the mainline Certified Implementation Specialist (CIS), Certified Application Developer (CAD), Certified System Administrator (CSA) and Certified Application Specialist (CA...
Streamlining your workflows plays a key part in reducing redundancy across your legacy systems, helping you increase efficiency and accelerate the retirement of technical debt. While the concept is st...
We here at ServiceNow understand how important it is to track and improve upon the return your company gets from the technology you’ve invested in. Naturally, you should also be equipped with the know...
Can you believe it? The 2010’s are over! Whenever we cross the threshold into a new decade, it’s a great time to reflect, consider where we are, where we and our business need to go, and how technolog...
Last week’s blog covered the Application Specialist learning path for Performance Analytics and made mention of the fact that at the end of the path learners can sit for an exam that certifies them as...
Situational Awareness In the last post we discussed the importance of user account hygiene, and its importance for keeping your instance secure. But with potentially thousands of users accessing a sys...
Clearing the way One topic covered in the previous post was the importance of not sharing user accounts and passwords; each user should have an individual account for their sole use. Depending on your...
On the straight and narrow In the last post we looked at how to make authentication to your instance more secure. That’s the first stage of access control. But there's still the question of what a use...
A chink in the armor In the last post, we explored how to make password authentication more effective, as it is vital for maintaining the security of your ServiceNow instance. However, it’s an unfortu...
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ILT: the Endangered Species That Still Teaches Bes...
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Plano de OCM em Projetos de Implementação ServiceN...
