ServiceNow ITOM Predictive AIOps vs. Splunk

ServiceNow Predictive AIOps is quite different from Splunk ServiceNow just introduced Predictive AIOps which adds Health Log Analytics (HLA) to ServiceNow ITOM Health. While you may say that both Serv...

Agent Client Collector: A unified agent for all your Now Solutions

Announcing NEW Agent Client Collector Visibility (ACC-V) Close to 80% of Fortune 500 companies rely on the Now Platform to help drive their business continuity, create and streamline workflows and upl...

Innovate and shape ServiceNow by joining our Product Lab Insider Program

Are you interested in providing feedback and collaborating directly with our team to enhance ServiceNow's products and services? As one of our valued customers, we invite you to join our ServiceNow Pr...

UI Builder - Opinions and Insight

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. My last several blog posts have been a review of s...

UI Builder - Component Visibility Logic

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. As we build fully capable and engaging experiences...

UI Builder - Themes & CSS

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. UI Builder takes advantage of Theme records which ...

UI Builder - Page Variants

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. A very cool feature available in UI Builder (Quebe...

UI Builder - Events

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. In previous blogs I've covered the basics of layou...

Using Global Scope Apps to make Customizations in Global Scope easier

While the Now Platform platform delivers a lot of great processes out of the box, it's often required to tailor those processes to specific business needs. For a holistic view of Customization Best Pr...

UI Builder - Binding Data to Components

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. In my last post, I walked through using a Transfor...

UI Builder - Transform Data Brokers

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. In my last post, I highlighted the power of using ...

UI Builder - GraphQL Data Brokers

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Graph what now? You didn't think you'd be able to ...

UI Builder - Components

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. UI Builder has been around, lurking in hidden part...

UI Builder - Drag & Drop Containers

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. UI Builder is ServiceNow's new WYSIWYG user interf...

UI Builder in Quebec

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Get ready for the sleeping giant to awake everyone...

Find the right ServiceNow solutions for your business with ServiceNow Solution Planner

ServiceNow delivers a broad and deep set of capabilities that help you to achieve high-value business outcomes. But how do you decide which ServiceNow solutions are right for your business? How do you...

Deadline Extended! Knowledge 2021 Call for Speakers

Our annual event, Knowledge, begins on May 11, 2021, and we are excited to gather customers and partners to change the world of work, one workflow at a time. It is the go-to place to learn how to unlo...

Taking the leap from IT Service Management (ITSM) to Enterprise Service Management (ESM) and the importance of OCM

What is ITSM ITSM is a concept that enables an organisation to maximise business value from the use of information technology. ITSM encompasses the process, activities, products and procedures require...

Build the team you need to succeed with your ServiceNow solutions

We are pleased to announce the launch a brand-new Customer Success Center Web Application: The ServiceNow Platform Team Estimator. The ServiceNow Platform Team Estimator is a self-service web app that...

Threat Hunting, Security Incident Response, and Vulnerability Response with ServiceNow for SUNBURST and SUPERNOVA Attacks

Executive Summary On December 13, 2020, Reuters reported that malicious actors had gone after both the U.S. Department of Treasury and the U.S. Department of Commerce. Microsoft analyzed the attack ch...