OverviewLarge organisations typically have different needs in terms of languages depending on the type of persona consuming services provided in a shared platform like ServiceNow. Employees and contra...
Winning business cases focus on time-bound, evidenced value rather than tool enthusiasm. Establish the “current cost of work” with a defensible baseline: labor hours per case, rework rates, waiting ti...
Every IT team knows the pull of a growing backlog. It starts small, then suddenly everything is orbiting around urgent requests and the loudest stakeholders. Before long, your roadmap looks more like ...
Backlogs tend to accrete around vocal stakeholders and tactical requests. Executives must flip the gravity: value first, backlog second. Begin by articulating 3–5 outcome themes (e.g., “reduce time-to...
A portfolio is only governable if it is legible to executives. Too often, ServiceNow portfolios reflect organizational charts or tool modules rather than the services customers actually consume. This ...
ServiceNow is no longer merely a system of record for tickets; it’s a strategic platform for cross‑enterprise service delivery. Executives who still position it as “ITSM software” miss the broader opp...
Regulatory compliance requires organizations to meet certain standards and practices, often imposed by industry, government, or both (think SOX, GDPR, HIPAA, etc.). Achieving and demonstrating complia...
Brownfield implementation refers to modernizing an existing ServiceNow (or legacy ITSM) environment already in use—often heavily customized—rather than starting fresh (“greenfield”). Brownfield projec...
OverviewInevitably, at some point in the lifetime of your platform you will end up having duplicates. If those are just a few, you should rely on removing them with a preview before doing so to preven...
Security and speed are not opposites on ServiceNow. Define data domains and roles up front; require security review for new tables and external integrations; and standardize secrets management within ...
Measure outcomes, not outputs. Track cycle time from idea to production, reuse of shared components, incident density per release, and percentage of work using platform standards (tables, flows, spoke...
We’re designing a new workflow to make duplicate handling easier - featuring options to merge, draft new articles, retire or delete outdated ones, and AI-generated suggestions with helpful guidance. W...
Customer and field teams need orchestration across CRM, inventory, and scheduling. Use App Engine to extend data and experiences, Flow Designer to coordinate entitlements, parts checks, and technician...
Onboarding spans identity, equipment, training, and compliance—perfect for low‑code composition. Model your data (roles, locations, equipment bundles), then create modular subflows: account provisioni...
ITSM is more than incident queues; it’s a product your employees use daily. With App Engine and Flow Designer, convert tribal knowledge into reusable actions, simplify request fulfillment, and enrich ...
Discover how ServiceNow’s AI Agent Fabric connects data and intelligence across the enterprise, creating AI that’s not just powerful, but truly integrated and contextually aware. Explore more in the Z...
Low‑code succeeds when data is where you need it, when you need it. ServiceNow’s Workflow Data Fabric concept connects data across the platform and external sources to power cross‑system flows, while ...
Highly regulated industries demand auditable workflows. ServiceNow’s low‑code tooling accelerates delivery while supporting separation of duties, approval trails, and data residency considerations. Ap...
Telecom and manufacturing teams need robust order, asset, and field workflows—fast. ServiceNow’s push into industry-aligned solutions means you don’t have to start from zero. Pre‑configured data struc...
Are you passionate about shaping the future of ServiceNow’s Knowledge Graph tool? We’re conducting a research study to understand how customers set up or manage Knowledge Graph and to evaluate new des...
on:
Kalisha Moore MVP 2026: My Community Power
on:
Attila Varga MVP 2026: My Community Power
on:
My ServiceNow Journey – Learning, Growing, and Bec...
on:
One Million Strong. And Just Getting Started.
on:
Mark Roethof MVP 2026: My Community Power
on:
Maik Skoddow MVP 2026: Your Lighthouse in the Serv...
