AICT

Be a Voice in Shaping AI Innovation at ServiceNow

We’re inviting professionals like you to join our AI Research Panel—where your insights help shape the AI experiences of tomorrow. By becoming a panel member, you’ll gain early access to upcoming rese...

Microsoft Intune ServiceNow Integration Use cases

Use case 1: Insert CMDB Data Feed into ServiceNow Pull Computer and Handheld CI data into ServiceNow CMDB and update it based on the serial number match. In addition to standard attributes this will d...

Minute Mondays for Partners: Win with CRM

With real-time orchestration, automation, and intelligent insights, ServiceNow CRM delivers seamless, personalized experiences all on one powerful AI platform. Explore the CRM: Win with AI-Powered Ser...

Now Assist for Service Graph Connectors(SGC)

Overview: Now Assist for Service Graph Connectors (SGC) brings AI-powered diagnostics and troubleshooting to Service Graph connector issues, helping IT teams resolve errors faster and reduce downtime....

The Future Prospects of Financial Service Operations(FSO)

FSO Overview: Financial Service Operations(FSO) helps to create a seamless experience for banking customers, agents and managers while resolving issues, initiating and fulfilling requests. FSO is desi...

Service Graph Connector Central and its Insights

Overview: Service Graph Connector Central simplifies and unifies data management across complex ecosystems, allowing organizations to seamlessly integrate, monitor, and troubleshoot connections from o...

Plano de OCM em Projetos de Implementação ServiceNow

Seja você é responsável pela implementação de uma solução ServiceNow, sabe que a entrega técnica é apenas uma parte do desafio. Para que o projeto realmente faça a diferença, é fundamental garantir qu...

Como Incorporar UX em Projetos de Implementação do ServiceNow.

A experiência do usuário (UX) está presente em tudo o que fazemos. Ela faz parte da nossa interação com o mundo físico e, cada vez mais, com o digital. O cérebro humano compara experiências constantem...

ServiceNow Survey Opportunity: Help us improve our onboarding experience!

The experience team here is interested in improving the support we provide to users getting started with ServiceNow or a new ServiceNow product so you can maximize the value you are getting out of our...

The Adaptive Governance Framework V.1

The Adaptive Governance Framework An extension of The Governance Topology Table of Contents 1 - Introduction 2 - Disclaimer 3 - Ideation types 4 - Demand Dimensions 4.1 - On Normal and Minor demands 4...

Improve the mute findings option

SummaryIn a previous article, How to implement the instance scan process, I described how the Instance Scan process can be implemented to maintain and improve your platform. This article describes a s...

The Future of Workflow Data Fabrics

As organizations race toward hyper-automation and AI-first operations, the role of Workflow Data Fabrics will only grow more critical. But what does the future hold for this architecture? We’re alread...

From bold ideas to bold transformation: a Knowledge 2025 customer success recap

Keep the Knowledge 2025 momentum going! Join us for a transformative conversation with ServiceNow SVP/GM for Product Success, Tony Colon (Session 2), Customer Excellence Group Senior Director, Damien ...

Minute Mondays for Partners: Fuel your Automotive Knowledge with Industry Journeys

Ready to drive real impact in the Automotive industry? Enroll in the Partner Journey: Automotive Sales Representative course and learn how ServiceNow is transforming every aspect of the business – not...

Security and Governance in the Fabric

As powerful as Workflow Data Fabrics are, they also present new challenges around security, privacy, and governance. When workflows stretch across tools, departments, and data types, ensuring safe and...

Increasing the overall quality of your knowledge articles

OverviewKnowledge is crucial for an organisation to both help their employees, suppliers, customers know how to proceed on each case as well as deflecting incidents, cases, or any other case of task t...

The Power of Sharing: What Telecom Spectrum and A2A Architecture Have in Common

In India, the electromagnetic spectrum is a national resource managed by the government. The Department of Telecommunications (DoT) conducts auctions to allocate spectrum licenses to telecom operators...

Useful ServiceNow AI Resources (Now Assist Skils, AI Agent and Workflow Data Fabric)

We’ve seen that one of the hottest topics at ServiceNow Knowledge 2025 (K25) is how to put AI to work in ServiceNow. The AI Agent, AI Workflow Data Fabric are the key approaches ServiceNow is taking t...

Challenges in Building a Workflow Data Fabric

While the benefits of a Workflow Data Fabric are immense, building one is no small feat. It requires more than just choosing the right tools, it demands architectural foresight, cross-functional align...