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Yokohama new stuff: HR Triaging Dashboard

This new capability I absolutely love. The triaging dashboard is available in the HR Agent Workspace and allows an agent to review their teams cases - presented as cards in vertical lanes - like a Kan...

Swarming Support Models with ServiceNow

The transition from traditional tiered support to a swarming model represents a significant shift in IT service management. Here I look at AC3's experiment in implementing a swarming support model usi...

ServiceNow Socials Episode 40 Recap

ļš€ ķ—¦ķ—²ķ—æķ˜ƒķ—¶ķ—°ķ—²ķ—”ķ—¼ķ˜„ ķ—¦ķ—¼ķ—°ķ—¶ķ—®ķ—¹ķ˜€ ķ—˜ķ—½ķ—¶ķ˜€ķ—¼ķ—±ķ—² ķŸ°ķŸ¬ ķ—„ķ—²ķ—°ķ—®ķ—½ ā€“ ķ—¦ķ—¼ ķ— ķ˜‚ķ—°ķ—µ ķ˜ķ—¼ ķ—Øķ—»ķ—½ķ—®ķ—°ķ—ø! ļŽ¤ ķ– ķ—‡ķ—ˆķ—ķ—ķ–¾ķ—‹ ķ—‚ķ—‡ķ–¼ķ—‹ķ–¾ķ–½ķ—‚ķ–»ķ—…ķ–¾ ķ—Œķ–¾ķ—Œķ—Œķ—‚ķ—ˆķ—‡, ķ–ŗķ—‡ķ—ˆķ—ķ—ķ–¾ķ—‹ ķ–½ķ–¾ķ–¾ķ—‰ ķ–½ķ—‚ķ—ķ–¾ ķ—‚ķ—‡ķ—ķ—ˆ ķ–ŗķ—…ķ—… ķ—ķ—ķ—‚ķ—‡ķ—€ķ—Œ ķ–²ķ–¾ķ—‹ķ—ķ—‚ķ–¼ķ–¾ķ–­ķ—ˆķ—! ļ”„ ķ–Øķ–æ ķ—’ķ—ˆķ—Ž ķ—†ķ—‚ķ—Œķ—Œķ–¾ķ–½ ķ—‚ķ—, ķ—ķ–¾ķ—‹ķ–¾ā€™ķ—Œ ķ–ŗ ķ—Šķ—Žķ—‚ķ–¼ķ—„ ķ—‹ķ–¾ķ–¼ķ–ŗķ—‰ ķ—ˆķ–æ ķ—ķ—ķ–ŗķ— ķ—ķ–¾ķ—‡ķ— ķ–½ķ—ˆķ—ķ—‡: ļŒŸ ķ—–ķ—¼ķ—ŗ...

Fun with Resolution Summarisation

I've been experimenting with ServiceNow's NowAssist capabilities lately and decided to have a little fun with the resolution summarisation. By now everyone should be familiar with this feature that wi...

CMDB Intelligent Search

CMDB Intelligent Search and Usage Overview: Intelligent search is tailored to the CMDB, searching only through the CMDB Class hierarchy tables, CIs and their relationships. It leverages NLQ (Natural L...

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AP2K ServiceNow Employee

ServiceNow Socials Episode 39 Recap

ļŒŸ ķ—„ķ—²ķ—°ķ—®ķ—½ ķ—¼ķ—³ ķ—¦ķ—²ķ—æķ˜ƒķ—¶ķ—°ķ—²ķ—”ķ—¼ķ˜„ ķ—¦ķ—¼ķ—°ķ—¶ķ—®ķ—¹ķ˜€ ķ—˜ķ—½ķ—¶ķ˜€ķ—¼ķ—±ķ—² 39 ļŒŸ Host : Amit Gujarathi and Sujan Dutta ķ—Ŗķ—µķ—®ķ˜ ķ—®ķ—» ķ—¶ķ—»ķ˜€ķ—¶ķ—“ķ—µķ˜ķ—³ķ˜‚ķ—¹ ķ˜€ķ—²ķ˜€ķ˜€ķ—¶ķ—¼ķ—»! ļš€ A big thank you to Ashutosh Munot for sharing his expertise and leading a thought-provoki...

HRSD Journey Management Benefits & Recommendations

What is Employee Journey Management? Improving the employee experience is needed more than ever before in today competitive environment. Every employee has their own unique journeys like transferring ...

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AP2K ServiceNow Employee

Announcing our 2025 ServiceNow MVPs

We are pleased to announce the 2025 ServiceNow Most Valued Professionals! ļŽ‰ļŽ‰ļŽ‰ The ServiceNow MVP Community Program recognizes our top individual contributors who are well known by the collective commu...

My Journey Featured on The Interview Portal

Hi Everyone,I am very excited and beyond humbled to be recognized as a Pathbreaker by The Interview Portal and getting featured in their esteemed column.Looking back, itā€™s been an incredible experienc...

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