Key Components of a Workflow Data Fabric

Data Fabric isn’t just a single product, it’s a composable architecture. Its power lies in how it stitches together a variety of technologies to support real-time, intelligent, and adaptable workflows...

The Business Case for Workflow Data Fabrics

Modern enterprises run on workflows. Customer onboarding, incident response, procurement, development cycles, but many are held together by fragile integrations, email chains, and manual handoffs. The...

What is Workflow Data Fabric?

In today’s complex digital landscape, enterprises are juggling an ever-growing web of platforms, tools, and data sources, often resulting in disconnected workflows, siloed operations, and diminished a...

Help Shape the Future of Virtual Agent: Share Your Experience!

We want to hear from you! At ServiceNow, we're committed to continuously improving the Virtual Agent experience—and your insights play a critical role in that journey. The AI team is currently conduct...

Minute Mondays for Partners: Building AI Agents on ServiceNow

Explore the future of Agentic AI at ServiceNow by understanding the key differences between Now Assist and AI Agents. As a ServiceNow partner, take the next step—enroll in the Building AI Agents on Se...

Kick-starting your ServiceNow Technical Governance journey – Part 3 – Data Management

Hi, I'm Stephen Farrar, a Solution Architect with Expert Services at ServiceNow, based in Brisbane, Australia. I’ve recently been working with a customer who is brand new to ServiceNow and, as part of...

Kick-starting your ServiceNow Technical Governance journey – Part 2 – Platform Management

Hi, I'm Stephen Farrar, a Solution Architect with Expert Services at ServiceNow, based in Brisbane, Australia. I’ve recently been working with a customer who is brand new to ServiceNow and, as part of...

Kick-starting your ServiceNow Technical Governance journey – Part 1 – Environment Management

Hi, I'm Stephen Farrar, a Solution Architect with Expert Services at ServiceNow, based in Brisbane, Australia. I’ve recently been working with a customer who is brand new to ServiceNow and, as part of...

📦 Working with JSON in ServiceNow Scripts

 Working with JSON in ServiceNow Scripts I keep a few useful code snippets in a fix script on my personal instance for reference, and I find myself returning to them frequently. One technique I've be...

Discovery Lab setup - Trials (and for the moment, tribulations) with DEX

I've written a few blogs on the topic of discovery in the last few days. Very simple stuff aimed at getting a basic home lab environment up and running and discovered. That's mainly because I wanted t...

Yohohama new feature: Appointment booking from the Employee Center

I'm a really big fan of the Employee Center, and have been since it's first release. I can still remember being told about it landing on the roadmap during the Certified Master Architect Program back ...

Yokohama new feature: configuring Appointment Booking

I recently configured the walk up experience in Yokohama in order to be able to demonstrate the new Appointment Booking (IT and HR) in the Employee Center and wanted to describe the process, and how s...

Yokohama new feature: Knowledge accessibility checker

In recent months I have had the pleasure of working with customers who take accessibility just as seriously with their implementation on the platform as we do at ServiceNow. The product is not perfect...

Proactive Code Check: Adding your own checks

I wrote a short article about how easy it is to get started with the Impact Health scanner for your update sets recently here. When I talk to customers about this, one of the first questions that is a...

Impact Platform Health

The Yokohama release brought with it a raft of new in instance capabilities for our impact customers. For me, one in particular stands out as something many customers would want to take a look at stra...

Discovery Lab basic setup - Agent Client Collector

I've written a couple of blogs on the topic of discovery in the last few days. Very simple stuff aimed at getting a basic home lab environment up and running and discovered. I'm now extending the cove...

Comparing AuditoriaAI with ServiceNow NOW Assist

I am actively working with a client to stand up a case management solution in support of their finance shared services, covering key functions of supply chain, AP, AR, vendor master data and travel & ...

Discovery - extending coverage of it in a home lab environment

I sat down recently to set up a lab environment again after years without one, and previously blogged about how incredibly easy the basic setup of discovery (MID Server Host, MID Server, Discovery sch...

Basic Discovery Setup - A lot easier to get started than you might think

A few years ago I had a baby lab set up at home running ESXi (when it was still free) and a few Linux virtual machines. It enabled me to stay up to date with a number of ServiceNow platform capabiliti...

My first impressions of the new ServiceNow Store experience

My first impressions of the new ServiceNow Store experience The ServiceNow Store has had a fresh new look — and I have to say, I’m really liking the changes. I’ll admit, I’ve got a bit of a soft spot ...