Brownfield implementation Approach

Brownfield implementation refers to modernizing an existing ServiceNow (or legacy ITSM) environment already in use—often heavily customized—rather than starting fresh (“greenfield”). Brownfield projec...

Dealing with duplicate records in an effective and efficient manner

OverviewInevitably, at some point in the lifetime of your platform you will end up having duplicates. If those are just a few, you should rely on removing them with a preview before doing so to preven...

Security, Compliance, and Guardrails—Without Losing Velocity

Security and speed are not opposites on ServiceNow. Define data domains and roles up front; require security review for new tables and external integrations; and standardize secrets management within ...

Value, Risk, and What’s Next?

Measure outcomes, not outputs. Track cycle time from idea to production, reuse of shared components, incident density per release, and percentage of work using platform standards (tables, flows, spoke...

Knowledge Management Research Invitation- Nov 4 - 11, 2025 | Topic: Duplicate Management

We’re designing a new workflow to make duplicate handling easier - featuring options to merge, draft new articles, retire or delete outdated ones, and AI-generated suggestions with helpful guidance. W...

Customer & Field Service—Low‑Code for the Last Mile

Customer and field teams need orchestration across CRM, inventory, and scheduling. Use App Engine to extend data and experiences, Flow Designer to coordinate entitlements, parts checks, and technician...

HR Service Delivery—Onboarding as a Composable App

Onboarding spans identity, equipment, training, and compliance—perfect for low‑code composition. Model your data (roles, locations, equipment bundles), then create modular subflows: account provisioni...

Extending ITSM—From Tickets to Products With Low‑Code

ITSM is more than incident queues; it’s a product your employees use daily. With App Engine and Flow Designer, convert tribal knowledge into reusable actions, simplify request fulfillment, and enrich ...

Minute Mondays for Partners: Zurich Release Readiness

Discover how ServiceNow’s AI Agent Fabric connects data and intelligence across the enterprise, creating AI that’s not just powerful, but truly integrated and contextually aware. Explore more in the Z...

Data at the Core—Integrations, Federations, and Workflow Data Fabric

Low‑code succeeds when data is where you need it, when you need it. ServiceNow’s Workflow Data Fabric concept connects data across the platform and external sources to power cross‑system flows, while ...

Healthcare & BFSI—Designing for Controls From Day One

Highly regulated industries demand auditable workflows. ServiceNow’s low‑code tooling accelerates delivery while supporting separation of duties, approval trails, and data residency considerations. Ap...

Telecom & Manufacturing—Accelerators Over Custom Code

Telecom and manufacturing teams need robust order, asset, and field workflows—fast. ServiceNow’s push into industry-aligned solutions means you don’t have to start from zero. Pre‑configured data struc...

Discover How You Can Influence the Next Evolution of ServiceNow Knowledge Graphs

Are you passionate about shaping the future of ServiceNow’s Knowledge Graph tool? We’re conducting a research study to understand how customers set up or manage Knowledge Graph and to evaluate new des...

Governance That Enables—Citizen Dev Without the Chaos

Citizen development thrives with clear boundaries. Start by defining who can build what: business creators work within pre-approved data models and spoke libraries; platform engineers curate component...

Certifying Dashboards in Platform Analytics

OverviewIn standard Reporting there was an increasing number of dashboards -or homepages if we date back to the origins of ServiceNow- created over the time. People often built their own dashboards, s...

The Building Blocks—App Engine, Flow Designer, IntegrationHub

Great low‑code outcomes start with the right primitives. App Engine provides the workspace for modeling data, UIs, and experiences; Flow Designer orchestrates logic with reusable subflows and human ap...

Workplace Service Delivery - Delivering the Future of Workplace Experiences with ServiceNow

 Delivering the Future of Workplace Experiences with ServiceNow Last week, I hosted a live demo focused on Workplace Service Delivery (WSD) — and it was an exciting look into how organizations are tr...

Why Low‑Code on ServiceNow Is a Strategic Advantage

Low‑code isn’t a shortcut; it’s a strategy. On ServiceNow, low‑code translates into faster time‑to‑value with enterprise guardrails, thanks to App Engine’s governed development experience. You get reu...

The nudge you needed to move to Platform Analytics

OverviewPlatform analytics was released in Xanadu as the replacement for the standard Reporting used in ServiceNow. During the Yokohama and Zurich releases it has received multiple improvements, but m...

Achieving Zero Service Desk

A zero service desk aims to eliminate manual ticket handling by support agents, leverage AI and automation for self-service, request fulfillment, and issue resolution. It also needs detect and fixing ...