Knowledge 2025 Highlights #Know25

Where AI gets to WORK! There is a lot of buzz in the ecosystem about the ServiceNow's Annual Conference happening as I write this - Knowledge 2025 and this year is its bigger than ever! More than 25,0...

Use Case Spotlight: Customer Support

Customer support is another domain ripe for disruption with Workflow Data Fabrics. Support workflows typically span CRMs, ticketing platforms, communication tools, knowledge bases, and sometimes back-...

Async Data Processing with Robust Transform Engine (RTE)

Overview Robust Transform Engine (RTE) is an architectural enhancement to the traditional transform map mechanism in ServiceNow. It decouples the transformation logic from processing logic, offering b...

ESG Initiatives: Driving Sustainable Digital Transformation

Overview In today's business landscape, Environmental, Social, and Governance (ESG) considerations have evolved from optional corporate citizenship to essential business strategy. ServiceNow, a leader...

Use Case Spotlight: IT Operations

IT Operations (ITOps) is a prime candidate for transformation through Workflow Data Fabrics. In most organizations, ITOps spans a patchwork of monitoring tools, ticketing systems, incident response pl...

AI and Automation in the Fabric

When you combine Workflow Data Fabrics with AI, you unlock a new era of intelligent automation. Traditional workflows follow predefined paths, but AI-powered workflows can analyze context, predict out...

OldButGold #4: Exporting Knowledge out of your ServiceNow instance

OverviewHave you ever wondered what is the best way to export articles from ServiceNow? One might think that is an easy task. At the end of the day, all you have to do is exporting the kb_article reco...

The Role of Metadata in Workflow Data Fabrics

Metadata is often seen as a supporting actor in IT, but within a Workflow Data Fabric, it becomes a core and essential component. It’s the thread that weaves together actions, context, and intelligenc...

Minute Mondays for Partners: Now Assist Skills on the ServiceNow platform

Discover Now Assist Skills: A Rapid Reference for Partners — a course designed to equip ServiceNow partners with key insights and best practices for implementing out-of-the-box skills that drive smart...

The Governance Topology V.1

The Governance Topology A Fundamental Framework for Mapping out Governance Table of Contents 1 - Introduction 2 - Disclaimer 3 - Why Introduce The Governance Topology 4 - What is The Governance Topolo...

Key Components of a Workflow Data Fabric

Data Fabric isn’t just a single product, it’s a composable architecture. Its power lies in how it stitches together a variety of technologies to support real-time, intelligent, and adaptable workflows...

The Business Case for Workflow Data Fabrics

Modern enterprises run on workflows. Customer onboarding, incident response, procurement, development cycles, but many are held together by fragile integrations, email chains, and manual handoffs. The...

What is Workflow Data Fabric?

In today’s complex digital landscape, enterprises are juggling an ever-growing web of platforms, tools, and data sources, often resulting in disconnected workflows, siloed operations, and diminished a...

Help Shape the Future of Virtual Agent: Share Your Experience!

We want to hear from you! At ServiceNow, we're committed to continuously improving the Virtual Agent experience—and your insights play a critical role in that journey. The AI team is currently conduct...

Minute Mondays for Partners: Building AI Agents on ServiceNow

Explore the future of Agentic AI at ServiceNow by understanding the key differences between Now Assist and AI Agents. As a ServiceNow partner, take the next step—enroll in the Building AI Agents on Se...

Kick-starting your ServiceNow Technical Governance journey – Part 3 – Data Management

Hi, I'm Stephen Farrar, a Solution Architect with Expert Services at ServiceNow, based in Brisbane, Australia. I’ve recently been working with a customer who is brand new to ServiceNow and, as part of...

Kick-starting your ServiceNow Technical Governance journey – Part 2 – Platform Management

Hi, I'm Stephen Farrar, a Solution Architect with Expert Services at ServiceNow, based in Brisbane, Australia. I’ve recently been working with a customer who is brand new to ServiceNow and, as part of...

Kick-starting your ServiceNow Technical Governance journey – Part 1 – Environment Management

Hi, I'm Stephen Farrar, a Solution Architect with Expert Services at ServiceNow, based in Brisbane, Australia. I’ve recently been working with a customer who is brand new to ServiceNow and, as part of...

📦 Working with JSON in ServiceNow Scripts

 Working with JSON in ServiceNow Scripts I keep a few useful code snippets in a fix script on my personal instance for reference, and I find myself returning to them frequently. One technique I've be...

Discovery Lab setup - Trials (and for the moment, tribulations) with DEX

I've written a few blogs on the topic of discovery in the last few days. Very simple stuff aimed at getting a basic home lab environment up and running and discovered. That's mainly because I wanted t...