Fun with Resolution Summarisation

I've been experimenting with ServiceNow's NowAssist capabilities lately and decided to have a little fun with the resolution summarisation. By now everyone should be familiar with this feature that wi...

CMDB Intelligent Search

CMDB Intelligent Search and Usage Overview: Intelligent search is tailored to the CMDB, searching only through the CMDB Class hierarchy tables, CIs and their relationships. It leverages NLQ (Natural L...

ITOM Cloud License Estimator - Making estimating counts of licensable cloud resources simple

In today’s dynamic digital landscape, cloud infrastructure has become the backbone of modern enterprise operations. Organizations are leveraging cloud services to drive innovation, agility, and scalab...

ServiceNow Socials Episode 39 Recap

 헥헲헰헮헽 헼헳 헦헲헿혃헶헰헲헡헼현 헦헼헰헶헮헹혀 험헽헶혀헼헱헲 39  Host : Amit Gujarathi and Sujan Dutta 헪헵헮혁 헮헻 헶헻혀헶헴헵혁헳혂헹 혀헲혀혀헶헼헻!  A big thank you to Ashutosh Munot for sharing his expertise and leading a thought-provoki...

HRSD Journey Management Benefits & Recommendations

What is Employee Journey Management? Improving the employee experience is needed more than ever before in today competitive environment. Every employee has their own unique journeys like transferring ...

Announcing our 2025 ServiceNow MVPs

We are pleased to announce the 2025 ServiceNow Most Valued Professionals!  The ServiceNow MVP Community Program recognizes our top individual contributors who are well known by the collective commu...

My Journey Featured on The Interview Portal

Hi Everyone,I am very excited and beyond humbled to be recognized as a Pathbreaker by The Interview Portal and getting featured in their esteemed column.Looking back, it’s been an incredible experienc...

Best Practices for Improved Performance in Lifecycle Events - HRSD

Best Practices for Improved Performance in Lifecycle Events The more complex the underlying workflow, the slower the load times of activities for employees and managers in the Lifecycle Event Request ...

Best Practices for HR Lifecycle Events

Best Practices for Lifecycle Events Below are the best practices for an optimized performance and avoiding runtime issues when creating a lifecycle event. Note: This isn’t intended to cover every cons...

Yokohama Release New Feature - Flow debugger Walkthrough

The Flow Debugger is a new feature introduced in the ServiceNow Yokohama Release to help developers troubleshoot and debug flows in Flow Designer more efficiently. This feature enhances developer prod...

Best Practices for making changes to a Customer Service Portal

Widgets are the building blocks for a portal. Widgets can be added to multiple pages or used multiple times on the same page, belonging to one or more CSM portal(s). Whenever a widget is added to a pa...

ITAM Implementation Best Practices

Best practices help you avoid some of the pitfalls you may encounter when implementing asset management. 1. Define and document process Undocumented process drives inconsistency and a lack of repeatab...

ServiceNow Socials Episode 38

 헦헲헿혃헶헰헲헡헼현 헦헼헰헶헮헹혀 험헽헶혀헼헱헲 38: 헞헲혆 헧헮헸헲헮현헮혆혀 & 헜헻혀헶헴헵혁혀  Hello, ServiceNow community!  In our latest 헦헲헿혃헶헰헲헡헼현 헦헼헰헶헮헹혀 험헽헶혀헼헱헲 38, we had an engaging and insightful discussion covering a wide ran...

Your ServiceNow Community Wrapped 2024: Celebrating a Year of Growth and Connection

As we move further into 2025, let's take the opportunity to look back at everything we’ve accomplished together. From game-changing conversations to insightful pieces of content to groundbreaking even...

K25 Customer Call for Content closes TODAY 1/21/2025

The site closes at midnight, Pacific time. Share your stories here: Customer CFC link

CSDM Architecture and diagram partten for Real Use Case Examples

ServiceNow Community invited me on CSDM Webinar - Ask the Experts -- The best approaches to create CSDM diagram as an speaker on 07/01/2025. You can find my talk from Youtube ServiceNow Community site...

Help us improve our ITSM documentation!

I'd love to have you involved in our next research project to help us build a better ServiceNow product documentation experience for all ServiceNow users. It would be great if you'd consider signing u...

Software Asset Management program challenges - a personal PA perspective

First, an admission... I am not an implementation specialist in SAM Pro. I don’t currently hold the certification, and have never led an implementation of it for a customer. Perhaps not the best of st...

Knowledge 2025 Customer Call for Content is LIVE

The customer call for content (CFC) is live for Knowledge 2025. Now is the time to bring gather your pit crew and submit your best stories. The checkered flag is in reach, share your stories on where ...

A look at the Innovation lab 'Developer Workspace' store app app

Last year, I spent some time reviewing a few of the releases to the store by the Innovation lab. Some were of more use for me in my role as a Platform Architect. The Express List stands out particular...