Improve the mute findings option

SummaryIn a previous article, How to implement the instance scan process, I described how the Instance Scan process can be implemented to maintain and improve your platform. This article describes a s...

The Future of Workflow Data Fabrics

As organizations race toward hyper-automation and AI-first operations, the role of Workflow Data Fabrics will only grow more critical. But what does the future hold for this architecture? We’re alread...

From bold ideas to bold transformation: a Knowledge 2025 customer success recap

Keep the Knowledge 2025 momentum going! Join us for a transformative conversation with ServiceNow SVP/GM for Product Success, Tony Colon (Session 2), Customer Excellence Group Senior Director, Damien ...

Minute Mondays for Partners: Fuel your Automotive Knowledge with Industry Journeys

Ready to drive real impact in the Automotive industry? Enroll in the Partner Journey: Automotive Sales Representative course and learn how ServiceNow is transforming every aspect of the business – not...

Security and Governance in the Fabric

As powerful as Workflow Data Fabrics are, they also present new challenges around security, privacy, and governance. When workflows stretch across tools, departments, and data types, ensuring safe and...

Increasing the overall quality of your knowledge articles

OverviewKnowledge is crucial for an organisation to both help their employees, suppliers, customers know how to proceed on each case as well as deflecting incidents, cases, or any other case of task t...

The Power of Sharing: What Telecom Spectrum and A2A Architecture Have in Common

In India, the electromagnetic spectrum is a national resource managed by the government. The Department of Telecommunications (DoT) conducts auctions to allocate spectrum licenses to telecom operators...

Useful ServiceNow AI Resources (Now Assist Skils, AI Agent and Workflow Data Fabric)

We’ve seen that one of the hottest topics at ServiceNow Knowledge 2025 (K25) is how to put AI to work in ServiceNow. The AI Agent, AI Workflow Data Fabric are the key approaches ServiceNow is taking t...

Challenges in Building a Workflow Data Fabric

While the benefits of a Workflow Data Fabric are immense, building one is no small feat. It requires more than just choosing the right tools, it demands architectural foresight, cross-functional align...

Knowledge 2025 Highlights #Know25

Where AI gets to WORK! There is a lot of buzz in the ecosystem about the ServiceNow's Annual Conference happening as I write this - Knowledge 2025 and this year is its bigger than ever! More than 25,0...

Use Case Spotlight: Customer Support

Customer support is another domain ripe for disruption with Workflow Data Fabrics. Support workflows typically span CRMs, ticketing platforms, communication tools, knowledge bases, and sometimes back-...

Async Data Processing with Robust Transform Engine (RTE)

Overview Robust Transform Engine (RTE) is an architectural enhancement to the traditional transform map mechanism in ServiceNow. It decouples the transformation logic from processing logic, offering b...

ESG Initiatives: Driving Sustainable Digital Transformation

Overview In today's business landscape, Environmental, Social, and Governance (ESG) considerations have evolved from optional corporate citizenship to essential business strategy. ServiceNow, a leader...

Use Case Spotlight: IT Operations

IT Operations (ITOps) is a prime candidate for transformation through Workflow Data Fabrics. In most organizations, ITOps spans a patchwork of monitoring tools, ticketing systems, incident response pl...

AI and Automation in the Fabric

When you combine Workflow Data Fabrics with AI, you unlock a new era of intelligent automation. Traditional workflows follow predefined paths, but AI-powered workflows can analyze context, predict out...

OldButGold #4: Exporting Knowledge out of your ServiceNow instance

OverviewHave you ever wondered what is the best way to export articles from ServiceNow? One might think that is an easy task. At the end of the day, all you have to do is exporting the kb_article reco...

The Role of Metadata in Workflow Data Fabrics

Metadata is often seen as a supporting actor in IT, but within a Workflow Data Fabric, it becomes a core and essential component. It’s the thread that weaves together actions, context, and intelligenc...

Minute Mondays for Partners: Now Assist Skills on the ServiceNow platform

Discover Now Assist Skills: A Rapid Reference for Partners — a course designed to equip ServiceNow partners with key insights and best practices for implementing out-of-the-box skills that drive smart...

The Governance Topology V.1

The Governance Topology A Fundamental Framework for Mapping out Governance Table of Contents 1 - Introduction 2 - Disclaimer 3 - Why Introduce The Governance Topology 4 - What is The Governance Topolo...

Key Components of a Workflow Data Fabric

Data Fabric isn’t just a single product, it’s a composable architecture. Its power lies in how it stitches together a variety of technologies to support real-time, intelligent, and adaptable workflows...