Understanding State Models and Transitions

OverviewThis article provides a high-level overview of State Management in ServiceNow, explaining how State Models and State Transitions define and control the lifecycle of task-based records such as ...

Australia Early Release for Build Partners

Note: To request for early release to the Australia release, please log into Now Support (HI) Service Catalog and follow the section below “How do I Self-Register Early Release”. Why do we provide ear...

Volunteer Opportunity: Introducing ServiceNow University Campus Leaders

Introducing ServiceNow University Campus Leaders Meet the Inaugural Class Shaping the Future of Tech Talent These students are bringing ServiceNow skills to their university campuses, and they could u...

Grateful for ServiceNow Rising Star 2025 recognition

Honored to be recognized as a 2025 ServiceNow Rising Star. Thank you to everyone in the ServiceNow Community who shares knowledge openly and challenges each other to build better, more sustainable Ser...

CMDB Success Advisor

Overview: CMDB Success Advisor is a data optimization feature that enables CMDB admins to drive their outcomes for targeted applications like HAM by improving the CMDB data quality. With the help of C...

Clone Admin Console and its features

To effectively manage the instance cloning process, the Clone Admin console assists in defining clone profiles capturing what should be the preservers and exclusions during a clone process etc., The C...

Data Management Console and its purpose

It's common to encounter situations where there's a lack of understanding about the types of data consuming your ServiceNow Platform's database space and the strategies or actions needed for specific ...

Why "Data Classification" is paramount on how to use it

OverviewIn any organisation data architects need to be able to report on classification given to fields in ServiceNow. This helps control how data can be handled, who can access it and what can we do ...

Security Impact of Discovery on IT Infrastructure

Recently, a client was asking about security best practices when implementing Discovery. Here are five best practices I have used for securing IT infrastructure when using ServiceNow Discovery. Are th...

Export Sets, the forgotten ones

OverviewOver the years I haven see customers struggling to export data thinking all they can do is either do it manually or via a web service, but they forget about “Export Sets”, a feature that if I ...

Minute Mondays for Partners: Connect the workflows, lead the Automotive market

Become an expert-level Automotive sales representative in ServiceNow University:https://learning.servicenow.com/lxp/en?id=learning_course_prev&course_id=41c2b6b4473c36904f97dc84f16d437d Partners can e...

2026 MVP Applications are open—we invite you to apply today!

Nomination forms are live for the 2026 ServiceNow MVP program. You may apply any day from Dec 1st - Dec 31st Apply now  Earlier this year, we reached a new milestone—815K community members. Today, we...

Cooks and Chaos: Turning a Self-Inflicted P1 into a Culture Win

With a customer events fresh from last week, the timing is relevant to share how P1s can be learning opportunities. It’s the dreaded P1 situation with war rooms, hotlines, and heated sentiment across ...

Making use of AI Skills: Problem Affinity

OverviewAI has been a thing for a few years in the IT ecosystem and ServiceNow is no exception. Things have evolved and been improved over time, but some organisations still don’t know how to make use...

Buy or Build: What to do?

A common question when evaluating how to execute demands. Do I build or buy? Often, customers only think of the initial investment and what is the path with the least amount of friction. Often, not al...

"Future-Proofing": Preparing for What’s Next on the Platform

"Future-proofing," if there is ever such a thing, is about creating scalability rather than predicting every possibility (e.g. build for the general, not exception). A well-architected ServiceNow plat...

Advanced features of the "Access Analyser"

OverviewBack in 2023 I talked about the Access Analyzer plugin that had just been published. Lots of things have changed since and there are many of them that are quite interesting.Initially this feat...

Suspicious activity

Lol @raravind47 / @gliriel, Why have you created two new accounts? @Dan Bruhn

Understanding "Security Data Filters"

OverviewBack in 2023 I talked about the “Data Filtration” plugin, but ServiceNow have decided to retire it in favour of Security Data Filters, which come enabled by default in new instances. These wil...

CMDB that Executives Trust

A CMDB is valuable only when decisions improve because of it. Start by defining critical services and the CIs required to support incident impact assessment, change risk, and asset lifecycle. Limit sc...