Burst Your Bubble and Test

I was chatting with a customer the other day who mentioned they had more than a million visits to their portal in 2016 (a CMS portal built on ServiceNow). ONE MILLION. Most companies would love to hav...

Scripted Audits & Orchestration - An approach to run compliance audits on your virtual assets

Virtualization became one of the biggest game-changers in the IT industry, Across the world, organizations of every size are making the move to virtual, cloud-based and hybrid systems that cut down th...

Re-Inventing the Way We Work: Lessons Learned in 2016

It's an understatement to call 2016 a year of turning points. The way we work and the way we interact with our customers is changing. Modern employees are demanding that the latest technologies be int...

Best of 2016: 10 most popular implementation product docs

While the community is a great resource for customer testimonials and unconventional solutions around the platform, the Product Documentation is home for ServiceNow's official implementation informati...

Knowledge Base Digest: December 20, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

The Enterprise Cloudcast: Why the SaaS Model Wins

Welcome to the last few weeks of 2016! As we wind down the calendar year, I wanted to share our latest Enterprise Cloudcast that focuses on why the SaaS model will win for the enterprise. You can find...

ITSM Guides for ServiceNow ITSM customers

Today we're introducing ITSM Guides, focused on providing clear answers to common questions related to the ServiceNow platform. You will find a collection of resources, clearly organized by topic and ...

The Enterprise Cloudcast: Why the Saas Model Wins, Get the Picture? Episode 7

In this 7th Episode of the Enterprise CloudCast, @Allan Leinwand, ServiceNow CTO, discusses Cloud Architecture software as a service (Saas) model wins for the Enterprise. Be sure to subscribe to the T...

Release Notes your way: Downloadable and Sortable

Release notes are the most-read docs we deliver at ServiceNow. We know how much customers rely on release notes to evaluate patches and find out what's been fixed. Over the past year, we've added more...

Best of 2016: 10 most popular Knowledge article solutions and workarounds

While the community is a great resource for customer testimonials and unconventional solutions around the platform, the Knowledge Base is home for ServiceNow-created content. In the Knowledge Base you...

Knowledge Base Digest: December 13, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

ServiceNow Learning Library Demo

Our Learning Library has been out for a few months now and we've got some decent traction from early adopters. However, I think one thing that's preventing people from jumping in is knowing exactly wh...

ServiceNow HackNow London 2016

Enterprise cloud company ServiceNow hosted its last #HackNow developer hackathon of 2016 on a pleasingly mild December day, at the firm's UK office in London's St Paul's Cathedral area.Coding directly...

Docs on the Go: 3 Ways to Take Product Docs Offline

Sometimes, HTML just won't help you and you need to take the documentation "to go" in PDF format. If you are working offline, or have a lot to read and want to have it in a format that's easy to print...

Architects Corner Podcast: Ep1 : How do you select the right platform for the enterprise?

Follow Shiva Ramachandran, Director Product Management, ServiceNow and other leaders, through this series of podcasts where details about the product and platform are detailed to help Enterprise Archi...

Knowledge Base Digest: December 6, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Data Sampling Techniques Part 5: Sampling Using Scripted Filter

Last time, we saw how statistical sampling can be used with Control Test Definitions (Indicators in Helsinki) in the GRC application; although we had to calculate the sample size manually, we were abl...

Holiday emergency prep kit for you and your ServiceNow instance

'Tis the season and no matter how you celebrate, we want to help you keep your ServiceNow instances going strong. The holidays can mean different things to different ServiceNow administrators. Some in...

The Enterprise Cloudcast - Multi-tenant vs Multi-instance cloud architectures

It's been far too long since I recorded an episode of The Enterprise Cloudcast. While I could come up with many reasons why I have been remiss on my podcasting, I will simply point out that Episode 6 ...

The chasm of invisibility that sits at the heart of IT

There's a problem in information technology. Not everybody appears to know what is going on, which systems are in place, how much money is being spent where… or know what pieces of hardware and softwa...