Geneva: Significantly Improved Notifications

Notification is critical for complete service deliveryBeing able to reach the correct person at the right time is key when trying to quickly resolve an incident or provide a critical service. Prior to...

Knowledge Base Digest: January 5, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Project and Portfolio Management Predictions

My prediction:ServiceNow will be in the Leader Quadrant of Gartner's Magic Quadrant for Project and Portfolio Management (PPM) tools in 2018.Why?For 2015, Gartner decided that they evaluate project an...

Knowledge Base Digest: December 21, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Geneva: Take Control Of Your Low Risk Changes With the Standard Change Catalog

In our first entry - Change Management in Geneva - Making Change a Little Less Painful we outlined some of the new features in Geneva for Change Management. Now we are going to take a deeper dive on w...

Keys to a Pro Code environment

I am half way through month 4 of my career at ServiceNow and continuously making progress on my understanding of the platform. Having spent most of career building custom websites in text editors and ...

Credential tester

It's often a pain trying to see whether a credential you've entered was actually successful. The only way to really see if it worked was to either run an orchestration workflow or a discovery against ...

Geneva: Using Space Management and Floor Plans to locate people, places, and things

How many times a day do you ask, or hear the questions, "Where does this person sit?" or "Where is this conference room?" or "Where is that printer?" As your company grows, looking for anything too lo...

The Future of Work is Already Here

It's no secret: CIOs are spending more time managing cloud services and less time managing hardware. 38% of CIOs now spend at least half of their time on strategic activities, according to a recent su...

Knowledge Base Digest: December 15, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Geneva: Change Management - Making Change a Little Less Painful

Geneva is here, which means we finally get to talk about some of the great functionality that's packed into the release. In a series of articles over the new few weeks, I will introduce and review all...

Configure Microsoft SQL Linked Server with the ODBC Driver

This video demo shows you the process of configuring a Microsoft SQL linked server with the ServiceNow ODBC driver, allowing you to query tables from a ServiceNow instance directly via the ODBC driver...

Knowledge Base Digest: December 9, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Techbytes Episode 9: ServiceNow Developers Site

In this episode of ServiceNow Techbytes, patrickd talks about the benefits of the ServiceNow Developers Site and what it can do for you and your company.ListenSubscribeto iTunesThis episode covers:An ...

UI Pages for Control Freaks.

If you've wandered far at all into the wide world of the ServiceNow platform, then you've likely begun to build custom user interfaces within UI Pages. UI Pages are addressable URLs in ServiceNow that...

Move over wiki, the new product documentation site is live!

Over the past few months, we've been sharing information about the new product documentation site. Now, you can check it out for yourself. The site is live!The new site design is all about creating a ...

Future of Work: What Will 2016 Hold for IT Leaders?

The CIO's role is continuing to evolve outside of traditional IT responsibilities, and IT departments are poised to make a broader impact on the organization's success — across sales, marketing, HR, l...

Knowledge Base Digest: December 1, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Visual Task Boards in Geneva

The Geneva release is on its way, and with it a lot of new features for VTBs. This video that provides a high level overview of free form, flexible and guided Visual Task Boards. It also covers the bo...

How Qualcomm Drives Efficiency & Availability Through Service-Aware IT Operations

Qualcomm is one of the largest and most successful manufacturers and innovators of the technology in many of the world's mobile devices and electronics. Over four years ago, Qualcomm's IT department s...