Credential tester

It's often a pain trying to see whether a credential you've entered was actually successful. The only way to really see if it worked was to either run an orchestration workflow or a discovery against ...

Geneva: Using Space Management and Floor Plans to locate people, places, and things

How many times a day do you ask, or hear the questions, "Where does this person sit?" or "Where is this conference room?" or "Where is that printer?" As your company grows, looking for anything too lo...

The Future of Work is Already Here

It's no secret: CIOs are spending more time managing cloud services and less time managing hardware. 38% of CIOs now spend at least half of their time on strategic activities, according to a recent su...

Knowledge Base Digest: December 15, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Geneva: Change Management - Making Change a Little Less Painful

Geneva is here, which means we finally get to talk about some of the great functionality that's packed into the release. In a series of articles over the new few weeks, I will introduce and review all...

Configure Microsoft SQL Linked Server with the ODBC Driver

This video demo shows you the process of configuring a Microsoft SQL linked server with the ServiceNow ODBC driver, allowing you to query tables from a ServiceNow instance directly via the ODBC driver...

Knowledge Base Digest: December 9, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Techbytes Episode 9: ServiceNow Developers Site

In this episode of ServiceNow Techbytes, patrickd talks about the benefits of the ServiceNow Developers Site and what it can do for you and your company.ListenSubscribeto iTunesThis episode covers:An ...

UI Pages for Control Freaks.

If you've wandered far at all into the wide world of the ServiceNow platform, then you've likely begun to build custom user interfaces within UI Pages. UI Pages are addressable URLs in ServiceNow that...

Move over wiki, the new product documentation site is live!

Over the past few months, we've been sharing information about the new product documentation site. Now, you can check it out for yourself. The site is live!The new site design is all about creating a ...

Future of Work: What Will 2016 Hold for IT Leaders?

The CIO's role is continuing to evolve outside of traditional IT responsibilities, and IT departments are poised to make a broader impact on the organization's success — across sales, marketing, HR, l...

Knowledge Base Digest: December 1, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Visual Task Boards in Geneva

The Geneva release is on its way, and with it a lot of new features for VTBs. This video that provides a high level overview of free form, flexible and guided Visual Task Boards. It also covers the bo...

How Qualcomm Drives Efficiency & Availability Through Service-Aware IT Operations

Qualcomm is one of the largest and most successful manufacturers and innovators of the technology in many of the world's mobile devices and electronics. Over four years ago, Qualcomm's IT department s...

Knowledge Base Digest: November 24, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Knowledge Base Digest: November 17, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

A Map Data Type for ServiceNow

After blogging my proposed u_GenericSet data type class a couple of days ago, I got the idea to finish out the thought with a post on a u_GenericMap data type.I frequently use Javascript objects as a ...

Knowledge Base Digest: November 10, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

What an amazing event!

We did it!. We had over 60 people attend our Hack-athon yesterday in Brisbane. We also had teams on Video-Conf in both Sydney and Melbourne. In the end we had 13 applications launched, with the top 5 ...

Gartner ITxpo Europe 2015: IT leads the way to business growth

These are interesting times for IT leaders. Not too long ago waves of virtualization and convergence were sweeping through our datacenters. Economic depression increased the demand for cost savings. H...