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Blog Articles

Knowledge Base Digest: September 8, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Service Availability Done Right

At ServiceNow, we work very closely with many IT organizations. This gives us a front-row view to the wide variety of challenges that they face. With this unique vantage point, there is one challenge ...

Knowledge Base Digest: August 31, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Is NOW CMS Similar to Wordpress?

Most people who are coming to the ServiceNow CMS discussion (I've found) are filtering their assumptions through a lens of functionality they know from a different CMS. And for many, that lens is Word...

Getting Started with ServiceNow Security

Interested in ServiceNow security and need to know where to start? Great, welcome to securing Everything as a Service with ServiceNow Security Best Practices. It's likely you are tasked with running y...

Knowledge Base Digest: August 24, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Knowledge Base Digest: August 17, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

The Joneses Don't Work For You

"Keeping up with the Joneses" is a phrase often used and, in case you are unfamiliar, it implies someone is trying to just do what their neighbors are doing so they don't get left behind.This also hap...

Copy Attachments

The use case was to allow users to have the call record as their main entry point. So, anytime they want to attach something to their case, they would attach it to the call. This attachment does not c...

The future of the ServiceNow wiki

Over the years, we have added new places to get ServiceNow information such as the community and knowledge bases, but one destination has always been constant: the ServiceNow wiki. We receive all kind...

New Developer Community Categories

All,Today we made an update to the Developer Community categories to make them more relevant. Below is a list of the new categories.What are Categories?In short, categories are groups of tags. This al...