Knowledge Base Digest: October 21, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Knowledge Base Digest: October 16, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Metric Gotcha

There is an OOB Metric Definition called 'Create to Resolve Duration'. It looks like this:Now, pay special attention to this piece here:If you begin to insert states on incident with values higher tha...

ServiceNow for AWS: Manage your Virtual and AWS Cloud Resources from One Dashboard

Stop by the ServiceNow booth (#134) at AWS re:Invent 2015 and learn more about this solution. (Amazon Web Services - AWS)As the global adoption of AWS Cloud explodes, it is the platform of choice for ...

If you like it then you should've put an ACL on it

Despite Beyonce's advice to protect what you love with a ring, ServiceNow recommends ACLs to secure your second love...your data. The ACLs we are referring to are ServiceNow Access Control List rules ...

Knowledge Base Digest: October 5, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Book Report - Principles of Object Oriented JavaScript

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATE to ADVANCED Assumes at least an intermediate knowledge of th...

Find the most valuable thing to work on next with Demand Management

One of the best tutorial videos on Product Management describes the Product Owner (or Business Service Owner) as the custodian of a funnel of work.Work comes from stakeholders into what appears to be ...

How many letters in the word DevOps?

Last week I wrote about "Unicorns are cool, but DevOps horses carry a lot of weight", describing some of the conversations I've had with ServiceNow customers in pursuit of a winning DevOps strategy.In...

User Experience (UX) Is Not CMS

In the past few months I've heard more and more discussion around UX (user experience) within the context of ServiceNow and I, for one, am glad. However, the "solution" many people point to is the CMS...

Knowledge Base Digest: September 28, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

4 Feature Updates to the Customer Self-Service Portal

Since we launched the Customer Self-Service (CSS) Portal in March, you've given us a lot of great insight into your user experience! Based on your feedback, we've added a new search feature, responsiv...

Getting creative with CAB meetings

"Look, you're the change manager. We've got to do better than this. We need better situational awareness, and that means we need some sort of functional change management process. Get everyone to brin...

The first evolutionary steps to continuous flow - visualize existing work

Earlier this week I blogged about customers that I've spoken to this year and their desire to work towards adopting DevOps tools and ways of working.In case you missed it read Unicorns are cool, but D...

Unicorns are cool, but DevOps horses pull a lot of weight

Having been around at ServiceNow for a while now the highlight of my week is still getting the opportunity to meet with customers and hear how they are using the product to solve business challenges d...

New documentation site: organized to help you find answers fast

We've heard that it's hard to navigate the wiki and see all the content for a particular area. The navigation structure is flat and based on tasks. But most people first identify a product area and th...

Knowledge Base Digest: September 21, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Splunk + ServiceNow: Bringing the Power of Analytics to Improve Incident Resolution

It is common today for an IT environment to generate terabytes of data per day. And often times, this poses a huge challenge for datacenter operators — it's hard to tell what's important and what's no...

Knowledge Base Digest: September 14, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

CMS Pages Not Allowing SAML SSO Login For Access

Recently I ran into a scenario where a CMS site would not use the SAML login authentication for page access. The ServiceNow Wiki had the answer (and thank you my homies Sean Barrett and Ben Yukich for...