Knowledge Base Digest: February 2, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Why Cloud Architecture Matters: The Multi-Instance Advantage over Multi-Tenant

Not all clouds are created equal — and the key difference for The Enterprise Cloud is a superior architecture. Nearly all clouds today — except ServiceNow — are built on a legacy construct called a mu...

Geneva: State of Change

Welcome to the fifth, and final, entry in our series introducing the enhancements to Change Management in Geneva. If you happened to miss the previous posts here is a quick review:Part 1 - Geneva: Cha...

Service Operations Maturity Model — Where Do You Fit?

Last month in our Geneva launch, we unveiled the new ServiceWatch family — the industry's first fully integrated, cloud-based system that can efficiently determine the root cause of service issues, id...

What has been your experience posting your questions from HI to the Community?

We want your feedback! ServiceNow has been experimenting with a pilot program to get your questions answered quicker and more effectively by posting them from HI to the community. That means what woul...

Introducing The Enterprise Cloud

The term 'Enterprise Cloud' is bandied about today with differing views on its meaning. Often I'm asked how ServiceNow sees it.Come read the first of a multi-part blog series about The Enterprise Clou...

Knowledge Base Digest: January 26, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Geneva: Three "c"hanges with a Big Impact on Change Management

Welcome to the part four of five in our series on Geneva's enhanced Change Management application.Part 1 - Geneva: Change Management — Making Change a Little Less PainfulPart 2 - Geneva: Take Control ...

Knowledge Base Digest: January 19, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Three Pillars of Championship

If you are a customer and like this content, visit the Champion Enablement Center to get guidance and templates for go-live communications, program management, and introducing the power of service man...

Geneva: Seamlessly Avoid Change Conflicts

Welcome to part three of our series highlighting the enhancements to Change Management in Geneva. You can catch up on the rest of the series with these links:Part 1 - Geneva: Change Management — Makin...

Knowledge Base Digest: January 12, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

New plugins available in the Geneva release

In December 2015, we made our Geneva release available. This version contains useful new features for reducing service outages, collaborating with others, improving security, and using service managem...

Performance considerations when using ASYNC Business Rules

If you've had a chance to review Business Rule Best Practices (Wiki link: here) then you will know an important consideration is knowing WHEN to run business rules. This post focuses on ASYNC business...

Geneva: Significantly Improved Notifications

Notification is critical for complete service deliveryBeing able to reach the correct person at the right time is key when trying to quickly resolve an incident or provide a critical service. Prior to...

Knowledge Base Digest: January 5, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Project and Portfolio Management Predictions

My prediction:ServiceNow will be in the Leader Quadrant of Gartner's Magic Quadrant for Project and Portfolio Management (PPM) tools in 2018.Why?For 2015, Gartner decided that they evaluate project an...

Knowledge Base Digest: December 21, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Geneva: Take Control Of Your Low Risk Changes With the Standard Change Catalog

In our first entry - Change Management in Geneva - Making Change a Little Less Painful we outlined some of the new features in Geneva for Change Management. Now we are going to take a deeper dive on w...

Keys to a Pro Code environment

I am half way through month 4 of my career at ServiceNow and continuously making progress on my understanding of the platform. Having spent most of career building custom websites in text editors and ...