A week ago at the first ServiceNow Developer Day in London we announced that Technology Partners outside of the U.S. can now sell apps on the ServiceNow Store. This means that partners globally can no...
If you are a developer and working for a customer that uses ServiceNow platform, you will probably have to deal sooner or later with scripting in ServiceNow and therefore touch GlideRecord.If that's t...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...
There is an OOB Metric Definition called 'Create to Resolve Duration'. It looks like this:Now, pay special attention to this piece here:If you begin to insert states on incident with values higher tha...
Stop by the ServiceNow booth (#134) at AWS re:Invent 2015 and learn more about this solution. (Amazon Web Services - AWS)As the global adoption of AWS Cloud explodes, it is the platform of choice for ...
Despite Beyonce's advice to protect what you love with a ring, ServiceNow recommends ACLs to secure your second love...your data. The ACLs we are referring to are ServiceNow Access Control List rules ...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: INTERMEDIATE to ADVANCED Assumes at least an intermediate knowledge of th...
One of the best tutorial videos on Product Management describes the Product Owner (or Business Service Owner) as the custodian of a funnel of work.Work comes from stakeholders into what appears to be ...
Last week I wrote about "Unicorns are cool, but DevOps horses carry a lot of weight", describing some of the conversations I've had with ServiceNow customers in pursuit of a winning DevOps strategy.In...
In the past few months I've heard more and more discussion around UX (user experience) within the context of ServiceNow and I, for one, am glad. However, the "solution" many people point to is the CMS...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...
Since we launched the Customer Self-Service (CSS) Portal in March, you've given us a lot of great insight into your user experience! Based on your feedback, we've added a new search feature, responsiv...
"Look, you're the change manager. We've got to do better than this. We need better situational awareness, and that means we need some sort of functional change management process. Get everyone to brin...
Earlier this week I blogged about customers that I've spoken to this year and their desire to work towards adopting DevOps tools and ways of working.In case you missed it read Unicorns are cool, but D...
Having been around at ServiceNow for a while now the highlight of my week is still getting the opportunity to meet with customers and hear how they are using the product to solve business challenges d...
We've heard that it's hard to navigate the wiki and see all the content for a particular area. The navigation structure is flat and based on tasks. But most people first identify a product area and th...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...
It is common today for an IT environment to generate terabytes of data per day. And often times, this poses a huge challenge for datacenter operators — it's hard to tell what's important and what's no...
Sarah G_
on:
2026 MVP Applications are open—we invite you to ap...
on:
Cooks and Chaos: Turning a Self-Inflicted P1 into ...
on:
Buy or Build: What to do?
on:
"Future-Proofing": Preparing for What’s Next on th...
on:
CMDB that Executives Trust
on:
Data as an Asset: ServiceNow’s Role in the Enterpr...
