Transforming Your Service Desk to ServiceNow

It took about 90 years for Bell's phone to transform the customer support industry into a robust call center where operators handled calls from all over the world. Phone support had become ubiquitous ...

Knowledge Base Digest: March 1, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Service Availability — Do You Have What it Takes to Prevent an Outage?

In our last blog post, we introduced the three phases of the Service Operations Maturity Model, and the different solutions ServiceNow has to help customers move through it.In this month's blog, we're...

The Enterprise Cloud is now FedRAMP Certified!

For US government entities and their contractors, FedRAMP certification is a very important qualification for cloud service providers. Today we officially announced we are FedRAMP Certified in the fed...

"Add to My Docs" coming to the product documentation

Do you need to reference the same topics multiple times? Do you want to organize the topics you need in a way that makes sense to you and return to them whenever you need to? If you answered yes to ei...

Knowledge Base Digest: February 23, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

The Enterprise Cloud is More Secure Than Your Datacenter

The Enterprise Cloud has many characteristics that make it more secure for your data than your own private datacenter.Yes - I wrote that - being in our cloud is likely more secure for your enterprise ...

Improving search in the product documentation

Search is very important when looking for the answers you need. That being said, improving the search on docs.servicenow.com is one of our main priorities to get you the answers to your questions. Com...

SN Sydney Hackathon - Its on Down Under!

On March 4th we are holding our inaugural Community Hackathon in Sydney. The invitiations are being sent out and registrations are starting to come in, for what will be a fantastic day of innovation a...

Knowledge Base Digest: February 17, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

How We View "Real Availability" in Your Cloud

In my Service Matters blog post, I discussed the Real Availability and what customers should expect from their cloud providers. Real Availability is the true measure of customer availability by lookin...

TechBytes Podcast: MobiChord - The TrueCar of Mobile Expense Management

I recently had the pleasure of talking with MobiChord Co-Founder and CEO Herbert Uhl and we happened to record it in this TechBytes Podcast. Listen and learn how the MobiChord Mobile Expense and Asset...

Create a Reference Select2 field

ServiceNow uses a select field for reports that looks really cool:A question came up on the community about how, exactly, you could create one. Digging into the elements of the field, we can find that...

Knowledge Base Digest: February 9, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

TechBytes Episode 13: Participating in the ServiceNow Online Community

In this episode of ServiceNow Techbytes, manikorada, coryseering, and bianca.vaccarini talk about how you can get your burning ServiceNow product questions answered in our friendly and supportive onli...

Is Your Cloud Always Operational? The Quest for Nearly Perfect Availability

Building and operating a cloud is not easy. It's also not easy to keep focused on operational excellence and availability. We have built amazing cloud infrastructure that that gives the Enterprise Clo...

6 system administrator shortcuts to find information in ServiceNow

Did you ever wonder how some engineers can find an issue in under a minute, yet it took you an hour to find the same issue? Usually, these engineers employ tips, tricks and shortcuts to find what has ...

Scoped apps and inbound actions

This week I was working on a scoped app and discovered something about inbound (email) actions I thought worth sharing. Summary: Allow other apps to update your scoped table(s) and check your ACLs car...

Knowledge Base Digest: February 2, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Why Cloud Architecture Matters: The Multi-Instance Advantage over Multi-Tenant

Not all clouds are created equal — and the key difference for The Enterprise Cloud is a superior architecture. Nearly all clouds today — except ServiceNow — are built on a legacy construct called a mu...