The experience team here is interested in improving the support we provide to users getting started with ServiceNow or a new ServiceNow product so you can maximize the value you are getting out of our...
The Adaptive Governance Framework An extension of The Governance Topology Table of Contents 1 - Introduction 2 - Disclaimer 3 - Ideation types 4 - Demand Dimensions 4.1 - On Normal and Minor demands 4...
SummaryIn a previous article, How to implement the instance scan process, I described how the Instance Scan process can be implemented to maintain and improve your platform. This article describes a s...
As organizations race toward hyper-automation and AI-first operations, the role of Workflow Data Fabrics will only grow more critical. But what does the future hold for this architecture? We’re alread...
Keep the Knowledge 2025 momentum going! Join us for a transformative conversation with ServiceNow SVP/GM for Product Success, Tony Colon (Session 2), Customer Excellence Group Senior Director, Damien ...
Ready to drive real impact in the Automotive industry? Enroll in the Partner Journey: Automotive Sales Representative course and learn how ServiceNow is transforming every aspect of the business – not...
As powerful as Workflow Data Fabrics are, they also present new challenges around security, privacy, and governance. When workflows stretch across tools, departments, and data types, ensuring safe and...
OverviewKnowledge is crucial for an organisation to both help their employees, suppliers, customers know how to proceed on each case as well as deflecting incidents, cases, or any other case of task t...
In India, the electromagnetic spectrum is a national resource managed by the government. The Department of Telecommunications (DoT) conducts auctions to allocate spectrum licenses to telecom operators...
We’ve seen that one of the hottest topics at ServiceNow Knowledge 2025 (K25) is how to put AI to work in ServiceNow. The AI Agent, AI Workflow Data Fabric are the key approaches ServiceNow is taking t...
While the benefits of a Workflow Data Fabric are immense, building one is no small feat. It requires more than just choosing the right tools, it demands architectural foresight, cross-functional align...
Where AI gets to WORK! There is a lot of buzz in the ecosystem about the ServiceNow's Annual Conference happening as I write this - Knowledge 2025 and this year is its bigger than ever! More than 25,0...
Customer support is another domain ripe for disruption with Workflow Data Fabrics. Support workflows typically span CRMs, ticketing platforms, communication tools, knowledge bases, and sometimes back-...
Overview Robust Transform Engine (RTE) is an architectural enhancement to the traditional transform map mechanism in ServiceNow. It decouples the transformation logic from processing logic, offering b...
Overview In today's business landscape, Environmental, Social, and Governance (ESG) considerations have evolved from optional corporate citizenship to essential business strategy. ServiceNow, a leader...
IT Operations (ITOps) is a prime candidate for transformation through Workflow Data Fabrics. In most organizations, ITOps spans a patchwork of monitoring tools, ticketing systems, incident response pl...
When you combine Workflow Data Fabrics with AI, you unlock a new era of intelligent automation. Traditional workflows follow predefined paths, but AI-powered workflows can analyze context, predict out...
OverviewHave you ever wondered what is the best way to export articles from ServiceNow? One might think that is an easy task. At the end of the day, all you have to do is exporting the kb_article reco...
Metadata is often seen as a supporting actor in IT, but within a Workflow Data Fabric, it becomes a core and essential component. It’s the thread that weaves together actions, context, and intelligenc...
Discover Now Assist Skills: A Rapid Reference for Partners — a course designed to equip ServiceNow partners with key insights and best practices for implementing out-of-the-box skills that drive smart...
on:
Martin Virag MVP 2026: My Community Power
on:
Important Updates to the ServiceNow Community Code...
