Portals can be finally deactivated in Xanadu

OverviewOut of the box there are portals that come pre-installed, but also, it is quite common to start using a portal and then stop using it to use another one. The most common case is that of the Se...

New York ITSM Customer Adoption Day: Supercharge your ITSM strategy with AI-powered innovation

In today’s dynamic IT environment, Platform Owners are tasked with maintaining operational efficiency while strategically aligning with their organization’s roadmap of ServiceNow® IT Service Managemen...

"90 Days to Renew: Don't Let Your Certs Say Adieu!"

In today's digital age, TLS/SSL certificates are the unsung heroes safeguarding our online interactions. They verify the authenticity of websites, ensuring secure data transmission and protecting sens...

Santa Clara ITSM Customer Adoption Day: Supercharge your ITSM strategy with AI-powered innovation

In today’s dynamic IT environment, Platform Owners are tasked with maintaining operational efficiency while strategically aligning with their organization’s roadmap of ServiceNow® IT Service Managemen...

Partner Enablement and Knowledge (PEAK) October Webinars

ServiceNow Partners! Welcome to Q4! We're excited to share our lineup of partner webinars designed to keep you informed and engaged. These sessions will cover the latest updates, best practices, and i...

Insider Tips: A World Forum Survival Guide with Lauren McManamon

Hey there, ServiceNow Community! We’re back with some exciting insights straight from the first World Forum of the season in London. In this blog, we’ll showcase some top tips and tricks for making th...

What is CSDM's relationship with APM, DPM and SPM and how they can work together?

The Common Service Data Model (CSDM) is a ServiceNow framework designed to standardize the way services and supporting components are modeled in the CMDB. It helps to ensure a consistent and unified v...

How to think about planning your ServiceNow digital transformation program

How to think about planning your ServiceNow digital transformation program I recently worked with a customer who was implementing ServiceNow to replace their existing ITSM tool. Most people would agre...

It’s time for the ServiceNow World Forums!

Two months. Nine cities. Endless opportunities for innovation, inspiration, and collaboration. October is here… and you know what that means? It’s time to kick off the ServiceNow World Forums! The Ser...

Announcing our newest Rising Stars of 2024

We're pleased to announce our newest ServiceNow Rising Stars! They join only 231 others amongst the +600K Global Online Community of ServiceNow enthusiasts and experts. Twice a year we have the honor ...

How to grant "Time-limited" roles

OverviewOver the years I have faced many times the following question "How could we grant a role for a given period of time only?". Given it is a very common question ServiceNow have released this bra...

Understand Xanadu CSDM new feature- enabling CSDM life-cycle sync among CI, asset and IBI

The Common Service Data Model (CSDM) lifecycle sync between Asset and Configuration Item (CI) in ServiceNow is essential for ensuring that the asset and CI records are consistent across the platform, ...

Participate in ServiceNow Research: FSM Documentation Restructure! We want to hear from you!

As we embark on an initiative to rearchitect our FSM documentation and make it easier to navigate, we would love to speak with you! Join us for a 60 minute session where you will have the opportunity ...

ServiceNow Research: Knowledge Management Feedback Opportunity

Help Improve Knowledge Management experiences As part of our ongoing efforts to enhance the efficiency and quality of our Knowledge Management system, we are conducting a survey to understand your exp...

Xanadu Early Release for Build Partners

Note: To request for early release to the Xanadu release, please log into Now Support (HI) Service Catalog and follow the section below “How do I Self-Register Early Release”. Why do we provide early ...

CSDM Service Migration Playbook and Use Case Examples

I have been leading CMDB remediation and CSDM Service migration project since last year. I would like to share what I have learned through ServiceNow Community and my project. The Common Service Data ...

Impact of ServiceNow products on you personally

Have you experienced some personal success with your ServiceNow products? We’d love to hear from you! Just provide some brief examples or anecdotes, as simple as 2-3 sentences, of occasions or situati...

ServiceNow Feedback Opportunity on Configuration

Participate in ServiceNow Research on Configuration! The Core Platform UX team would love to hear your thoughts and opinions on: all things configuration. Specifically, do you have feedback on Service...

ServiceNow Research: One Customer Experience Feedback Opportunity

Help shape your ServiceNow customer experience: single-entry point We want to hear from you! We are looking for people to join a one-hour remote interview session about ServiceNow’s digital experience...

Get ahead! Get recognized! Become a 2024 Rising Star!

Greetings Community, We are pleased to announce the opening of our bi-annual window for Rising Stars! Get ahead. Get recognized. Become a Rising Star. How to apply? You can apply now through July 31st...