Yokohama new stuff: HR Triaging Dashboard

This new capability I absolutely love. The triaging dashboard is available in the HR Agent Workspace and allows an agent to review their teams cases - presented as cards in vertical lanes - like a Kan...

Swarming Support Models with ServiceNow

The transition from traditional tiered support to a swarming model represents a significant shift in IT service management. Here I look at AC3's experiment in implementing a swarming support model usi...

Yokohama new stuff: Personal Data Rights in HRSD

One of the new capabilities added in the Yokohama release, is the ability for Employees and Alumni to request a personal information report. So what does it do? It provides a new, simple, requestable ...

ServiceNow Socials Episode 40 Recap

 헦헲헿혃헶헰헲헡헼현 헦헼헰헶헮헹혀 험헽헶혀헼헱헲 ퟰퟬ 헥헲헰헮헽 – 헦헼 헠혂헰헵 혁헼 헨헻헽헮헰헸!  햠헇허헍헁햾헋 헂헇햼헋햾햽헂햻헅햾 헌햾헌헌헂허헇, 햺헇허헍헁햾헋 햽햾햾헉 햽헂헏햾 헂헇헍허 햺헅헅 헍헁헂헇헀헌 햲햾헋헏헂햼햾햭허헐!  햨햿 헒허헎 헆헂헌헌햾햽 헂헍, 헁햾헋햾’헌 햺 헊헎헂햼헄 헋햾햼햺헉 허햿 헐헁햺헍 헐햾헇헍 햽허헐헇:  헖헼헺...

Fun with Resolution Summarisation

I've been experimenting with ServiceNow's NowAssist capabilities lately and decided to have a little fun with the resolution summarisation. By now everyone should be familiar with this feature that wi...

CMDB Intelligent Search

CMDB Intelligent Search and Usage Overview: Intelligent search is tailored to the CMDB, searching only through the CMDB Class hierarchy tables, CIs and their relationships. It leverages NLQ (Natural L...

ITOM Cloud License Estimator - Making estimating counts of licensable cloud resources simple

In today’s dynamic digital landscape, cloud infrastructure has become the backbone of modern enterprise operations. Organizations are leveraging cloud services to drive innovation, agility, and scalab...

ServiceNow Socials Episode 39 Recap

 헥헲헰헮헽 헼헳 헦헲헿혃헶헰헲헡헼현 헦헼헰헶헮헹혀 험헽헶혀헼헱헲 39  Host : Amit Gujarathi and Sujan Dutta 헪헵헮혁 헮헻 헶헻혀헶헴헵혁헳혂헹 혀헲혀혀헶헼헻!  A big thank you to Ashutosh Munot for sharing his expertise and leading a thought-provoki...

HRSD Journey Management Benefits & Recommendations

What is Employee Journey Management? Improving the employee experience is needed more than ever before in today competitive environment. Every employee has their own unique journeys like transferring ...

Announcing our 2025 ServiceNow MVPs

We are pleased to announce the 2025 ServiceNow Most Valued Professionals!  The ServiceNow MVP Community Program recognizes our top individual contributors who are well known by the collective commu...

My Journey Featured on The Interview Portal

Hi Everyone,I am very excited and beyond humbled to be recognized as a Pathbreaker by The Interview Portal and getting featured in their esteemed column.Looking back, it’s been an incredible experienc...

Best Practices for Improved Performance in Lifecycle Events - HRSD

Best Practices for Improved Performance in Lifecycle Events The more complex the underlying workflow, the slower the load times of activities for employees and managers in the Lifecycle Event Request ...

Best Practices for HR Lifecycle Events

Best Practices for Lifecycle Events Below are the best practices for an optimized performance and avoiding runtime issues when creating a lifecycle event. Note: This isn’t intended to cover every cons...

Yokohama Release New Feature - Flow debugger Walkthrough

The Flow Debugger is a new feature introduced in the ServiceNow Yokohama Release to help developers troubleshoot and debug flows in Flow Designer more efficiently. This feature enhances developer prod...

Best Practices for making changes to a Customer Service Portal

Widgets are the building blocks for a portal. Widgets can be added to multiple pages or used multiple times on the same page, belonging to one or more CSM portal(s). Whenever a widget is added to a pa...

ITAM Implementation Best Practices

Best practices help you avoid some of the pitfalls you may encounter when implementing asset management. 1. Define and document process Undocumented process drives inconsistency and a lack of repeatab...

ServiceNow Socials Episode 38

 헦헲헿혃헶헰헲헡헼현 헦헼헰헶헮헹혀 험헽헶혀헼헱헲 38: 헞헲혆 헧헮헸헲헮현헮혆혀 & 헜헻혀헶헴헵혁혀  Hello, ServiceNow community!  In our latest 헦헲헿혃헶헰헲헡헼현 헦헼헰헶헮헹혀 험헽헶혀헼헱헲 38, we had an engaging and insightful discussion covering a wide ran...

Your ServiceNow Community Wrapped 2024: Celebrating a Year of Growth and Connection

As we move further into 2025, let's take the opportunity to look back at everything we’ve accomplished together. From game-changing conversations to insightful pieces of content to groundbreaking even...

K25 Customer Call for Content closes TODAY 1/21/2025

The site closes at midnight, Pacific time. Share your stories here: Customer CFC link

CSDM Architecture and diagram partten for Real Use Case Examples

ServiceNow Community invited me on CSDM Webinar - Ask the Experts -- The best approaches to create CSDM diagram as an speaker on 07/01/2025. You can find my talk from Youtube ServiceNow Community site...