As 2014 starts, and we continue to see the annual influx of enterprise IT prediction lists, it's worth looking back on last year to remind ourselves of some of the important "events" of 2013. There is...
First, terribly sorry for my silence. It's been a rocky 2 months November and December...I finally got some time to work on Jello V 0.2 and I'm releasing it(finally) today.If you have missed Jello ann...
For the 30-plus years I was an IT industry analyst and pundit before joining ServiceNow almost two years ago now, there were two eternal verities. One was that every good pundit is sometimes wrong, bu...
Anytime anyone wants to talk about security, certificates, and certificate authorities most people zone out as if they were on a dinner date and everyone started to talk about religion or politics (an...
In NowForum: ServiceNow CreateNow Hackathon Comes to Europe I've written about the power of the ServiceNow Service Automation Platform and App Creator application for custom app creation. This seasona...
If you're like many of the customers I've worked with, you may have dealt with the frustration of having excess or redundant approval requests come to you from ServiceNow. This happens very often simp...
NOTE: There is a newer version available here: https://community.servicenow.com/community/blogs/blog/2017/04/27/how-to-cheat-even-better-on-your-certificationShhh! Don't tell anyone that I'm about to ...
My team had a great discussion today with one of our customers regarding IT Service Modeling. I think it is important to understand some of the key considerations that drive should drive practical phi...
On Saturday, December 7th, about 100 Future Programmers gathered at ServiceNow's San Diego offices for 2 hours of hands-on Programming Education as a part of Computer Science Education Week promoted b...
'Tis the season to be thankful, grateful and hopeful. And professionally, I am most thankful, grateful and hopeful for our amazing customers.Any software company can tout its own advantages, actual or...
Wouldn't it be nice to have a way to ask a requester for "More Information" or "Justification" without really approving or rejecting it? It would be so easy to just add an option to the workflow activ...
"The artist is nothing without the gift, but the gift is nothing without work." — Émile ZolaRemember the very first time you were plunked down in front of a desk with a PC on top of it? Remember all o...
Christmas and the New Year are often times to reflect upon the previous twelve months and to look forward to the next. So it seemed timely to look back to Knowledge13, ServiceNow's annual global custo...
Let's just assume the Index of PaaS Activity (IPA) was triptophaned in November when it slumbered downward 8.0% to 104.3. Stock prices were up a scant 1.1% but all other categories in the index includ...
In the last five years there has been much talk about IT, or business function, service desk consolidation. However, as with most things we talk about in IT, one size doesn't fit all. For many organiz...
The Thanksgiving holiday is upon us here in the United States. As I look back on this year, I am thankful for all of the great employees, partners, and customers that I get to work with on a daily bas...
This morning I watched an on-demand webinar from Gartner analyst Jarod Greene called What Foursquare, Facebook and Final Fantasy Can Teach I&O Organizations. One slide and concept, in particular, reso...
Reporting is central to Service Management. ServiceNow captures very rich data, but how can you leverage the reporting in ServiceNow to get more value from the ServiceNow platform?In the first Custome...
One of the upcoming features of the Dublin Release at ServiceNow is an updated JSON Web Service processor. While it is still not an official REST API for the platform, it is a huge improvement on the ...
I have been involved with a number of integrations with customers with IBM Netcool/OMNIBUS with the Socket Writer Gateway as the Inbound communication method recently and wanted to share what we had t...
on:
Kalisha Moore MVP 2026: My Community Power
