Importing CSV Data with Custom Delimiters

Although ServiceNow has the capability of importing data in the CSV format using a custom delimiter, very few people know about it or understand how to get this to work. There is actually a great litt...

A Future Role for IT: Managing Service Relationships in the Enterprise

During the ServiceNow Q2 2013 earnings call, CEO Frank Slootman spoke of the continued use of the ServiceNow service automation platform for service domains outside of enterprise IT, i.e. for lines of...

The Future of the IT Service Desk...or whatever it becomes

Thankfully this isn't one of those "The IT service desk is dead, long live the IT service desk" type blogs. Instead it's hopefully evidence that IT service desks and IT service management (ITSM) profe...

WWND: An IT Manifesto

I met Norm at a customer event recently. He's a real guy with a great story that inspired me. If you've ever carried a pager or know the Bourne Shell isn't an action flick and killing daemons has noth...

Index of PaaS Activity soars on strength of news headlines and social media mentions

The Index of PaaS Activity (IPA) went all A-Rod on us in the past month 'roiding up nearly 20% since June to 119.8. Nothing artificial about this growth: news headlines, social media mentions, and job...

Our First Company Hackathon

Our HackathonA couple of weeks ago our company, Santander Consumer USA, announced that it would be holding our first internal hackathon. Come-one, come-all! The day of the hackathon would be Friday, J...

Hack : REST Scripted Web Services

We can use SOAP Scripted Web Services when you want to do something more than just send the XML data from standalone tables. We can set some Input/output parameters, create an XML , send it by writing...

How to Find all System References to a Specific Record in ServiceNow

At Crossfuze, one of the areas we specialize in is helping struggling ServiceNow implementations get back on the right track. One type of issue that we encounter frequently is bad or redundant data th...

Fun With Queries

So, I wanted to create a glide query that would give me a count of all records with sys_updated_on or sys_created_on between two dates.Table: cmdb_ci_computerQuery type: Aggregate - COUNTThere are a c...

Welcome!

Hello, and welcome to my new Service-Now Customer Blog! My name is Steven Bell and I work for Santander Consumer USA, Inc. In this blog I will be posting technical problems that I have encountered and...

TechNow Ep 8 | Introducing the Technical Best Practices Wiki

Did you know we have over 100 technical best practices documented on our wiki? Watching the short video below as Chuck and Andrew introduce you to the collection of technical best practices. Find out ...

Scheduled LDAP Server Connection Test

Recently community user pmendoza was looking for a way to be notified whenever the instance was unable to connect to one of the LDAP servers. We do have plans for better LDAP diagnostics and monitorin...

Hey, ServiceNow Community: Up Your Social Engagement! ;-)

"Build a better mousetrap, and the world will beat a path to your door," the misquoted, misattributed aphorism claims. Leave aside for now the fact that mousetraps as we know them didn't appear on the...

A lesson in honesty for IT from reality TV

I'm not a great cook, in fact I'm not even a cook, but I do enjoy reality-TV cooking shows. Not the somewhat-bland British ones, where everyone is way too polite to each other, but the far more "compe...

JSUtil2 - A Script Include port of Underscore.js

Remember JSUtil? Its a cool script include to do a lot of Javascript! To scratch an itch, and to do some more, I wrote(ported) another Script Include called JSUtil2, which is kinda port of Underscore....

Be cautious about adding a new Closed State to a task table choice list

I'll try not to be too controversial here.I have seen several customers recently add new Closed states that do not map to the same value as a Close. This is commonly done when someone wants to add a C...

Un Article dans Entreprendre => IMAKUMO : ITIL et SaaS Experts

Créée en 2010, cette société de conseil est spécialisée dans la gestion des services informatiques (ITSM) et propose des concepts complémentaires basés sur le SaaS, dans un contexte national ou intern...

Understanding tables with version control

Just a fun little useful fact I found - passing it on to the community.Many of you have noticed that some tables allow you to track and compare the versions of the changes made. The Script Include tab...

Let's Stop Calling ITIL "the IT Infrastructure Library"

"It's ITIL, the IT Infrastructure Library, right?" "Um, no." IMO it's ITIL, the IT service management (ITSM) best practice framework, and has been since the introduction of ITIL v3 in 2007 (as far as ...

Thought Leadership? What about "Thought Partnership"?

Ah "thought leadership." It's one of those phrases that we've all probably bandied-about at some point in time. But do we really want and need thought leadership? Yup, it's a silly question — of cours...