Assigned to and State fields readonly

[Shiva Kumar2]

Hi 

While creating Incident, I need State and Assigned to fields become read-only, after incident creation those two fields become editable, please help me how to achieve this?

Thanks,

Shiva

[Harish Kota · Accepted solution]

Hi @Shiva Kumar2 

Please use an onLoad Client Script to achieve your requirement.

function onLoad() {

if(g_form.isNewRecord() ) {

    g_form.setReadOnly("state", true);

    g_form.setReadOnly("assigned_to", true);

}

}

Please hit like/accept as solution if it works for you.

Thanks,

Harish Kota

[Shiva Kumar2]

Thank you Harish for the script, It works me.

Thank you all for your responses, I have accepted Harish solution as he has given first reply.

[Ahmmed Ali]

Write a onload client script on incident table with below script:

if(g_form.isNewRecord()){

    g_form.setMandatory("assigned_to", false);

    g_form.setReadOnly("assigned_to", true);

    g_form.setMandatory("state", false);

    g_form.setReadOnly("state", true);

}

[SinghBalwant]

There are two ways to do achieve this requirement. Approach shared below:

The client script will check if the incident is new and, if it is, it will set the State and Assigned To fields to read-only.

Code snippet

function onLoad() {

if(g_form.isNewRecord() ) {

    g_form.setReadOnly("state", true);

    g_form.setReadOnly("assigned_to", true);

}

}

ACL

The ACL will restrict users from editing the State and Assigned To fields, except for when the incident is new.

rule incident_state_readonly {

  when {

    // The incident is new.

    incident.getState() == 'New'

  }

  then {

    // Allow users to edit the incident state and assigned to fields.

    allow update incident.state;

    allow update incident.assigned_to;

  }

}

Once you have added the client script/ACL, the State and Assigned To fields will be read-only when you create a new incident. After the incident has been created, the fields will be editable.

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