Automatically lower Priority if major incident is rejected

[Marta G]

Hello All

i am trying to create either a business rule or a UI policy that, once i reject the ''propose major incident'' will move the urgency of the incident from 1 to 2.

Any suggestion on how to do it? Should i change the script here (and if yes what should I add?)

thank you!
marta

[Slava Savitsky]

You can simply create a business rule with a condition of "Major Incident State changes to Rejected" and update the Urgency as necessary.

[SAI VENKATESH · Accepted solution]

Hi @Marta G 

You can either create a UI Policy or Business rule.

In business Rule:

if (current.u_propose_major_incident == 'rejected' && current.urgency == 1) { // example for your reference
    current.urgency = 2;
}

Thanks and Regards

Sai Venkatesh

[SAI VENKATESH]

Hi @Marta G 

If the answer is working you could you please mark it as a solution 

Thanks and Regards

Sai Venkatesh