For major incidents (MI), you can publish a post incident report (PIR). I'm looking at a way to get a list of all MI that that have the PIR yet to be published. I haven't found any flag or anything that tells me that the MI is still to publish the PI...
Hi All, We have a UI Action that pauses the incident record and sets the value of Pending Reason field to '30'. In the backend it works as expected. However, in the Service Operations Workspace, when pausing the ticket, the Pending Reason is blank (d...
So I have one business rule set up to different watermark: (function executeRule(current, previous /*null when async*/ ) { var bodyhastext = current.body; bodyhastext = bodyhastext.replace(/Ref:MSG/g, ''); gs.info("watermark is "+b...
Asterisk is not visible Near a field Even if it was Set to be Mandatory Field !We try to configure the type of a field to be mandatory but with asterisk sign was missing after is it was changed from optional field to mandatoryIs this common system be...
Hey Community!Can somebody explain me about the col-relationship between Incident management , Problem management, Change management and Release management lifecycle.
when i create new problem ticket or open problem ticket from List View, i am not able to see the full page of problem ticket why i don't know. can anyone please check this i have attached Screen Shot also.
Hi Team, On the incident form, user is not able to copy and paste screenshots in additional comments but when I impersonate with that user then it is happening. Please assist in this regard as I have checked all the roles which are required for the u...
Issue with the assignment group update based on Category and sub category. Only one value is not working in universal request but it is working in incident. not sure what is the issue here. Example : Category - ABC , Subcategory - BCD - > Assignment ...
I need help with this.Add the service_offering value to the 'List of attributes (comma-separated) that will be copied from the child Incident when creating a Major Incident' property.
I need to do an integration with NinjaOne Integration. I want to create an incident in servicenow if there is any Device Non-Compliance.
Hi all,@Ankur Bawiskar @Dr Atul G- LNG I am currently working on integrating a chatbot in Microsoft Teams with ServiceNow to automate incident creation via Scripted REST API.Current Setup:A form is built within the chatbot to capture incident details...
I want to hide the field details when selecting the valuesNote : i want the field should be in slushbucket type but i dont wan the below highlighted details only
Hey all, Need a bit of help. Just recently noticed that when we create an incident via a record producer in the Employee Service Center (ESC) and do not input (no variable has been configured) a configuration item (CI), then we try and work the inci...
In reference field the lookup icon is converting to drop down icon when adding a reference qualifier to it. And as soon as I am removing the reference qualified it is going back to same reference field with lookup icon
Hi Is there a way within Service Now to be able to identify when a site has a network outage We have service offering of Network Connectivity, and a category of Connectivity Issues, but need to identify easier when its site related to when an individ...