Incident Management forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Report on Incident overall duration

Can we create a report on the incident and the time spent in each state? I have made a report that only shows the average business duration. But I want to see each state's duration in a stack bar.   

GBS_0-1734097978162.png
GBS by Tera Contributor
  • 361 Views
  • 4 replies
  • 0 helpfuls

Add a new UI action on Agent Workspace 'More Options'

When we open Agent Workspace Lists page , we have More Options on top right (3 dots symbol ) , We have a requirement to add a ui action in this which will redirect to external SharePoint link.i.e., On pressing the 3 dots symbol, it should show an opt...

RC19_0-1689180596263.png
RC19 by Tera Contributor
  • 455 Views
  • 1 replies
  • 0 helpfuls

dialog box in esc

Hi, I have created escalate action under actions of incident and on click of incident a dialog box will appear with two fields escalation reason and escalation comment which was scripted in separate widget and called that escalate widget in client co...