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Resolved! Incident SLA report in excel

Greetings to all, A quick question. whenever i am downloading incident report from SLA_Incident table in excel format, i am receiving a random number under column "Business elapsed time" for example -check the attachment, instead of "days-hours-minut...

vat2do by Tera Contributor
  • 1288 Views
  • 5 replies
  • 0 helpfuls

How to setup OOO on UAT Mailbox

Hi All,I have one requirement where- I put incident 'On-Hold>>Awaiting Caller' and if the caller is OOO, I want that OOO-Automatic reply to be registered as 'Reply' in ServiceNow, and it should update the 'Additional Comments', which will in-turn, mo...

shivikayada by Tera Contributor
  • 485 Views
  • 3 replies
  • 0 helpfuls

ITSM

Hi , Can anyone please explain what will happen on clicking the "migrate to new survey management" button in survey.What are the new features will be added after migrating. 

Efforts spent on each incident record

Hi Team,i would like to know how to get the information on the incident record this much efforts being spent on this particular incident record. pls share the screen shot of the same.  regards,Garvit

Garvit1 by Tera Contributor
  • 777 Views
  • 11 replies
  • 0 helpfuls

Major Incident Workbench - PIRs

Hi,  I'd like to run a report to show whether a PIR is complete for all Major Incidents. I'm struggling to find the table which would allow that to happen??? Many Thanks 

JayJack by Tera Contributor
  • 522 Views
  • 4 replies
  • 1 helpfuls