Forum Posts
Adding Change Task Template to Standard Change Proposal
I am trying to create a standard change proposal. As part of it I want change task templates to be added automatically to the related list on the proposal. How can I do it? It is like adding the existing records using the Edit button on a related lis...
Need to make assigned to as mandatory after Assignment group changes saved on the incident
Hi All, Actually we have requirement that whenever if we change state to WIP and assignment group changes and save the incident form then assigned to make mandatory, while making changes to group , assigned to not mandatory after saved only it makes ...
Incident creation via E-mail and assign to Group demo ppt
Hi everyone, I'm looking to see if there's a way to create an Incident from a email address and assign to Group PPT.I have Implemented the requirement but i need PPT for demo client. Please help me
workflow for ritm> need to create workflow activity on if sctask is closed skipped
So, I have a workflow for a request item that creates catalog tasks. I would like to have the "IF" workflow activity to check if the sctask before it was closed skipped and if so follow the alternate path. I have tried it and it doesnt seem to skip ...
how to set approvers to no longer requested when parent ritm is cancelled
Hi can anyone please help me with code correction for written below: requirement is that when the parent RITM is cancelled for the catalog item, the approvers need to be set to ' no longer requested' for the child RITM'S wriiten an after business rul...
Create new communication in Incident to include Now Mobile Option
Hi All, On click of create new communication, below popup appears. Is there a way to include Now mobile option under channels. If checked notification can be sent to Now Mobile app.
Resolved! reports and dashboard
1.Normal user can export, apply filter conditions on report but can not create report and can not edit existing report and can not create dashboard as well and only give filter conditions and export, not edit dashboard , he can not share report and d...
Article Template with preview content & same under the Article
Hello Developers, I want to create a new template under a KB.When the template is selected, a preview of the content should be displayed. Upon clicking "Next" (which navigates to the article page), the same content should be automatically populated i...
VA user query CI check with Major incident CI and dependant impacted CIs
Hello Techies,I am looking for solutioning the Virtual Agent Major incident check where it searches user query CI against the major Alerts/ Outages CIs and also go through internal check of impacted CIs too.Any help will be appreciated.Thanks SRaj
Resolved! Non-Contractual SLA Trigger Issue for Incidents Without Attached Contracts
When an incident has no contract attached, non-contractual SLA is not triggered even if the start conditions are met. Is this normal? I thought that if an incident has no attached contract, any non-contractual SLA would be triggered.
Resolved! Creating Problem Within an Incident
Hello All,For the record, we are on Xanadu P3 HF1 I have a user that questioned the operation of creating a Problem from the context menu while in an Incident ticket. When you click on "Create Problem" while within an Incident, a message stating that...
Resolved! Simulator instance
I am having a challenge in completed and validated the Report Task simulator,I am following all the steps and doing everything correctly but the task fails to validate. what is it that i need to do, i have made more than 50 times, no luck and its alm...
Reporting Task
I am unable to validate the reporting task, i followed all the right steps till the end, the task appears the same as the one requested but when validating i fail. this is what appears on my task but still can't get ahead with the validation
Instance
Hi I am unable to validate my task, i followed the steps but keep getting the fail results upon completion, i have tried more than 70 time and still cannot pass. please advise if I am doing something wrong or if its on the course. below is the screen...
