we are observing duplicate activities (duplicate work notes and comments) in incident module, if you faced similar issue please suggest. note: checked in business rules(current.update()) not used in the BR's and script includes.
I want one field with the name of HR comment where i already divided it into two column in section but HR comment in one column. If any one know please let me know!!
Use case: There is a requirement, where on receiving an email, an interaction should be created. The mail body text should be displayed on 'description' field. And if we get reply to the mail, the description should be update.I have created 2 inboun...
Hi all. I've been stuck on something that I was hoping to find help with. When looking at a list view of a table, like incident, you're able to click a little "i" button to preview the record before opening it. I know we can edit what appears on the ...
We have a group of external users who submit incident tickets via email. Currently, we are creating full user profiles (instead of guest users) to ensure proper email communication when ITIL users respond.Business Requirement:For this specific catego...
Hi Team, We are sending an email to the snc_internal user with a provided RITM Record link. When the user clicks the link, it redirects to the record, but they are unable to see any details. Is there a way to show the RITM record to the user? Advance...
I received one request to change the reference table of CauseByChange field present in Incident form from Change table to Task Table, and Change its lable to only 'CauseBy'.But my lead suggested me to create a new field instead of modifying the curre...
Hello, I would like to make work notes a required field when an Incident is re-assigned to another group or to another user. I would like to stop the incident from getting re-assigned until the work notes has been filled out, also I'm trying to get a...
In a domain-separated environment, when selecting a domain using the domain picker, there's a "Recent Selections" section that shows previously selected domains. I want to clear these recent selections .I created a business rule on the sys_ui_recent_...
While creating INC templates, even after selecting a category, I see all the subcategories rather than dependent subcategories. Is there a way to properly set up the dependencies?
Hi Team,I have a requirement where end users without any roles need to navigate to the Request by clicking on the Request number hyperlink in the email. And also, I need to provide a UI Action for those specific users who are part of the request (e.g...
Hello @Ankur Bawiskar , @Dr Atul G- LNG , @J Siva There is a time difference when setting the value in a field with type date and time.In the SOAP request body, I have received the value (2025-05-27 09:00:00) (UTC timezone)when I set this value in o...
While creating INC templates, even after selecting a category, I see all the subcategories rather than dependent subcategories. Is there a way to properly set up the dependencies?
I need to print 10 users Manager , Location , Email , Department , Mobile Number using Server side to client side using Script Include. I know the code but at a time to print 10 or 20 users related Manager , Location , Email , Department , Mobile Num...
We have a use case where Incident Tickets should be automatically assigned to users based on their schedule. I see the Advanced Work Assignment will do a good job of auto assigning tickets when agents make themselves available in the Service Operatio...
