Forum Posts
Office 365 Automatic Replies Not Showing in ServiceNow
Hello, We noticed that when never get a customers out-of-office/automatic replies that populate in our tickets activity stream. This has been an issue when we send a communication via a ticket and awaiting for a response from a customer and not knowi...
How to call email client in list button
I have created a email template and called in UI action in the form it worked if I make it a list button it didn't worked , how I can achieve it.
Resolved! how can I edit work notes on incident field to only permit a group to see the work notes
how can I edit work notes on incident field to only permit a specific group to see the work notes
'@' in email is getting replaced with '+' when assigned to description field in inbound email
'@' in email is getting replaced with '+' when assigned to description field in business rule.we have used following code while assigning value inc.description = current.u_description.replace(/<\/?[^>]+(>|$)/g, "");
Get MTTR from Incident Table
Hi All, I am working on a dashboard for Incident data. Requirement is to see MTTR for P3 and P4 Incidents which can be gathered from 'incident_metric' table. However, is there anything on Incident form from which we can calculate MTTR? Thanks..!!
Get oauth2.0 token
Hello experts, In my http method i am using a oauth2.0 authentication. when i click the "get oauth token" in the related links of the REST MESSAGE, it shows "oauth token flow completed successfully". I need to pass token in the Payload else i am gett...
Creat template from Incident with state closed
Hi, When I create a template from an incident not closed, all fields are prepopulated. But when I create a template from a closed incident, the fields aren't prepopulated. Can you help.Thank you.
ATF Issue - Open an Existing Record
Hi All, I'm running ATF on Project table [pm_project], i'm able to successfully insert record on the project table and able to validate if the record is available in the system, but when tried to Open the record ATF is failing with the message - ''pm...
Facing issue with Schedule and TimeZone
Hello Everyone, I'm facing an issue with the Schedule and Timezone.Requirement - Need to send additional Approval if the change window is in Working Hours.Note - The instance and the user who is creating the change are in Australia/Melbourne Timezone...
Knowledge Base: Related Knowledge Articles from Incident form
The "Related Knowledge Articles" on Incident form times out in our instance, if there is '%' string in the short description. see attached. Is there way to exclude (stop word) configuration for this functionality.
Highlighting attachments within a user's profile
Hi there We are looking for a way to highlight which incidents within a user's profile contain attachments. I recently posted a similar question and was given a really helpful solution of adding an icon (by adding a style), however we have since dec...
Resolved! Change "self-service" view on Self-Service>Incidents module to the Default view" on Incident module
Hello all, I have a requirement to display Incident "Default view" for itil users, when they access incidents via Self-Service -- which is to say, change the ess view on self-service > incidents module to default view on Incident module for itil user...
Scheduled job Unable to run this code in scoped as getting error
(function() { var gr = new GlideRecord('x_nexa2_ienergy_incident_table'); //Instance of Table gr.addEncodedQuery('active=true^task_assigneeISNOTEMPTY'); //Conditions gr.query(); while (gr.next()) { var currentDate = new GlideDate()...
Setting Email Importance from Major Incident Management Communication Template
Hello all, I'm trying to set emails generated from our Major Incident Management Communications as high importance so they get flagged by Outlook. Following another post, I created a Business Rule on the sys_email table that sets the current.importan...
