Hello, I've been working with a customer on their email notifications and I noticed that when a user creates an incident and they receive the "We received your request" email the view the request icon/link on the email template does not take the user...
Hi Team,I have created account on SNOW developer site. I just need a test SNOW instance where I can test incident creation via REST API. I just see ways to create apps but not anything related to SNOW ITSM module for incident creation. Can someone pl...
Hello All, Through CSPM alerts incident gets created in servicenow .Now the requirement is how to navigate this particular incident from caller 'Dome9' to particular assignment group named as 'IT-Security". Please help me in achieving this requiremen...
I have a user who is unable to add a group to a tag from the incident list view. Does any one know why they would be unable to do this? I had her edit that tag to open it to groups and she isn't able to.
Hello all ,We can not directly trigger event using client script but we can do this by making Ajax call .I'm sharing here a simple scenario to help us understand this concept easily. Use case :On an incident form, when a user changes the "Assigned To...
ServiceNow's GlideEventManager() is not processing in scoped application, we need an alternative or a solution to make it work.As you can see in the below code which is been run in scope and EventManager is showing invalid object in scoped.
Hello experts, In flow designer, we have look up records, and there we add certain conditions. Suppose we have a encoded query in the subflow input, is there a way we can use that encoded query and use that in the look up records action?
Hi Team, Please suggest me how to restrict the creation of incidents for Out Of Office replies. Thank you.
Recently we observed one issue, when we reply to emails for the incidents & attaching screenshot, we noticed that on work notes [cid:image001.png@01DA291A.E6BE2340] getting this message instead of attaching screenshot. Can someone help me on this.
I want to Create Inbound action to create incident tickets from given white listed emails. Shall I create a group of white listed emails or a custom table?I had a script for inbound action which check the member are in group and if yes then creates a...
hi everyone, I have a flow that is triggered by a record producer (associated with the incident table) that needs to choose the "assigned to" field based on the user input on "department".the "department" field is a reference drop-down to my departme...
I have created one Button on incident form that is "Ask for approval". My requirement is when I will click on that button it triggers the flow designer which I have created for approval request. I mean it should ask for the approval to a specific per...
When the first person responds to an incident ticket. Is there a way for the system to suggest Knowledge Base articles that have already solved this issue and allow the First responder to attach those KBs to this ticket as a resolution?I would like t...
Hello all,I'm having an issue on the major incident workbench. We have comm plans that attach a series of comm tasks to a major incident: Initial, Update (Recurring), Final and Initial/Final. If the Initial communication hasn't been sent yet upon clo...
How do get count of the incident through glide aggregation