hi can anyone help me for scenario for there is a list collector variable in catalog item with name ' access needed' and it is referencing access table, there are options with name ' okta retail' and ' okta prod' i want to show these two options in l...
Dear Community Members, I need your help to under stand on how to "Auto Assign "Change group" to newly discovered CIs in Service now based on Source or Class" vCenter has been integrated with Service now and CIs are auto discovered and not getting as...
I wanted to display incident details to our external customer(no access to servicenow); if any incident is updated, it should be reflected to the external customer. Please let me know how I can achieve this
Hi Team, If change is "Requested" in state one of the respective approver will "rejected" the change. The (Rejected) is showing for all other requested groups also in Approval field.Our requirement:- If rejected by someone of respective approver. The...
I have created a on-call schedule and created escalation policy for it with 4 levels( 1-group escalation,2- group escalation,3-primary roster,4 -sec roaster), emails are triggering to only 3& 4 levels, emails to groups are not sent..please suggest wh...
Hello All,We are getting this error when a user trying to open the scheduled reports attachments and some Excel sheets open but there is no data, it's empty sheets "Access to this content denied based on report_view ACLs." When I checked the report_v...
We have a record producer named Access request where we have a variable named Find site which refer to u_cmdb_ci_site table. We need to restrict ABC MSSA responsibility that user not able to select site where responsibility is ABC MSSA.This filter w...
Present i am using the after BR (function executeRule(current, previous /*null when async*/) { var RefNumber = ""; var userGR = new GlideRecord('incident'); userGR.addQuery('u_ref_no', 'STARTSWITH', 'GH'); userGR.orderByDesc('u_ref_no'); ...
Hi,I have written a scheduled job to execute daily at 6 am to add user to one group and after writing the code when I saved it and clicked on execute now button, page refreshes but it do not do anything i.e. script do not executes.But when I copy th...
hican anyone help me with scenario for when ever assignement group is created i need to generate a sc task and assign it to both groups i.e monitoring team and process specilaist team. but below here im getting a sc task for only process specialist ...
After ordering things from the service catalogs,the customer should be able to view the the stock availability. Lets say we have 100 laptops out of 5 laptops have been ordered then i need to see remaining 95 laptops. Please find the below snapshot. I...
Hi Team,We have an SFTP integration with ServiceNow through schedule jobs (import sets)once the import set state is completed with errors it will create an incident and the make import log message as short description - we are able to create incident...
Hi everyone!I have an incident with time card related like this I deleted the time card related with INC0009005 and it makes a comment like this I'd like to change this message comment to another one. How does the system generate this message? I've t...
