Hi, I am working on the Incident management where I have to capture the value of breach time(planned end date) field value,I am trying with the below code with INC sys_id in background script it is giving the expected result but when using the same c...
As an ITIL user with the role of MIL I would like a way to ensure that the Post Incident Review of the record has been completed. The benefit of this would be the ability to have an electronic record that the PIR was completed. This would satisfy a...
I am trying to set a field value which is not displayed on the form. I have a ui policy that makes it not visible. When I try to se the value it doesn't work. Getting error match not found reset to original. how can i get it working?
Hello Developers, On a CHG record, We have a related list call Affected CI.I'm creating a report on task_ci table to show the CHG record where these Affected CI are mentioned. I have 1000's of CI for which report needs to be fetched. I don't want to ...
We have a specific offering on the Service Portal for our business applications for reporting incidents. For one of the business applications we would like to collect a few extra fields and have them in the incident when it gets created. I can have t...
We have a number of incidents where a 3rd party is required to deliver a replacement part but at times these parts are not available. In these cases we know what the resolution is and are no longer actively working on the incident as we await the pa...
Afternoon!I am trying to add the Sent/Received emails to the activity filter in an incident record. I do not see it as an option when i configure. Has something changed with Tokyo and the process for this being implemented?This is a new instance. An...
Hi All, I need to place "catalog task assigned to me" widget at first place. How can I do that?This is OOB: Please let me know. I opened UI builder but not able to change the place.
I want to print the incident numbers per assignment group in JSON format. Eg: {"Group1" : [INC1,INC2,INC3],"Group2" : [INC4,INC5,INC6]}
Hello all,I am facing an issue that, I am not able to change the active field from 'true' to 'false'. I am running a fix script to update the active field to false. However it changes back to true. I have already checked if there is any workflow or b...
Hello All,I need that the Incident can be Proposed to Major Incident and promote to Major Incident only if the incident is prio 1 or prio 2. Can you please help me how to achieve this? Our developer instance is on release Utah. The plugin Incident Ma...
Hi, I need to create an on-change client script for the incident form to make the category field visible and mandatory when the business service is set to specific values. Does anyone know what the script would be to achieve this? Kind Regards
I have one date time field which is in format "01/27/2024 15:40:20" and i want it to show like "2024/01/27 15:40:20"How to achieve this Thanks in advance.
I'm reviewing the possible states of Change Tasks and have found the following: TableElementLanguageValueLabelchange_taskstateen-5Pendingchange_taskstateen1Openchange_taskstateen2In Progresschange_taskstateen3Closedchange_taskstateen4Canceled But whe...
Hello Team, Am sending emails through UI action on Interaction Table, and I want the email which is sent to the user should be added in Activity log. I have added 'Emails-autogenerated' and 'Emails-correspondence' to filter activity, but still I do n...
