Business Rule for incident resolution/cancellation

[MUYIWA]

Hello community,

I am just starting to get my hands dirty with light development tasks. I know this is fairly simple but I haven't worked on this before. I need help in writing a business rule that will allow incidents to be resolved or cancelled only when the assignment group and assignee fields are populated on the incident form. 

I appreciate any pointers in the right direction. 

[AnveshKumar M · Accepted solution]

Hi @MUYIWA 

If you want it to handle in a business rules,

• Create a BR on Incident table and check the Advanced Checkbox
• In When to Run Section, Select When as Before and Check Insert and Update checkboxes
• In the same When to Run tab filter conditions, use the following filter
•  
• And in Actions section check Add Message check box and input your message that you want to display to user and select the Abort action checkbox.

 

 

You can also do this using different other options like using Data Policies, UI Policies etc.

Please mark my answer helpful and accept as a solution if it helped 👍✅

[Dr Atul G- LNG]

Simply awesome @AnveshKumar M