Change order of sections / fields in new record form of Service Operation Workspace

Michael59 · ‎09-12-2023

Hi everyone,

I have the requirement to change the order of fields in the new record incident form of the Service Operation Workspace, so that e.g. the Short Description and Description (see attached Screenshot) moves up to the top of the new record form (above notes).

When I try to use "Configure Page --> Form Layout" I can only see the Notes section with additional comments and work notes, and not the other fields

Does anyone has an idea where to find the other sections & fields to change the order?

Thank you,

Michael

Voona Rohila · ‎09-12-2023

Hi @Michael59

Check the 3 dots and see what all sections are available.

Looks like Incident is a separate section as per your first screenshot.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Voona Rohila · ‎09-12-2023

There are 2 views - Service Operation Workspace and Service Operation workspace new record , Did you check both the views??

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Michael59 · ‎09-12-2023

Hi Rohila, I also checked the Service Operation Workspace view but it has no impact on the new incident form. The 3 dots show me the following sections: