Creation of major incident when we click on major incident field

[Atchutaram]

Hi,

I have created a Major incident field on incident. When that is checked and priority is when it should create a new major incident. I have configured a trigger rule but it is just showing in activity log. But I am unable to see a incident under major incident open incidents.

How can i achieve this?

Thanks in advance.

[Dr Atul G- LNG]

Hi @Atchutaram 

May I know why you are creating custom stuff, when we have OOTB MIM module giving by SN. 

You will not able to see, bcz OOTB it work on UI action propose / promote incident as major.

https://youtu.be/SW_ZacFHT34

[Atchutaram]

Hi @Dr Atul G- LNG 

i have found it, but when i click on that, there should be a notification sent to major incident group. how can i do this?

[Dr Atul G- LNG · Accepted solution]

Hi @Atchutaram 

OOTB, only 2 notification are there,

You can create your own notifications and take these 2 as base.