Email client attribute on incident form

[Gary Larsen]

I need to have the  Email client attribute to show only for logged in users with a certain role. can someone please help?

[Gary Larsen]

There is a field that the incident management team can set to Initial, Update, or Resolve, on the incident form which changes the template and triggers an email to all of leadership. The problem is that anyone viewing the ticket and using the email button will inadvertently email all of leadership, which has already happened. To prevent this, I would like to restrict the email button so that only the Incident Management team can use it when one of these templates is active.

[GlideFather]

@Me Being Mustaq can you please elaborate on the "email_client_attribute_field_name"?

please share a screenshot from your PDI or client in anonymised view, to better understand where you found it? 

Thank you very much for sharing validated content

[Gary Larsen]

you just open an incident then configure-dictionary then open the one with type= collection then under the attributes tab change email client to false and it will be removed from the menu

[GlideFather]

@Gary Larsen yes exactly this, not sure if a on load client script or display business rule could manipulate this according to the role of logged in user..

[Ankur Bawiskar]

@Gary Larsen 

as I mentioned yesterday there is no OOTB way to show/hide the email client based on some condition.

Either it will be shown or hidden always.

You can use onLoad client script + DOM and then show/hide that based on your form field value.

Note: DOM manipulation is not recommended

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