How to get the sender email address from inbound email action onto an email data type field

Navaneeth1
Tera Guru

I have a requirement where I have a custom field in a form named "Sender Email Address" of the data type "email".


Could someone please tell me how I can populate this field with the email address of the person who will open the record/ticket using an inbound email action?

 

(the person will be the one sending an email to the ServiceNow instance to open the ticket/create record)

1 ACCEPTED SOLUTION
8 REPLIES 8

Saurabh Gupta
Kilo Patron
Kilo Patron

Hi,
You can use "email.origemail" to save sender's email.

 

 


Thanks and Regards,

Saurabh Gupta

Could you please let me know how the entire script should be if i have non-script actions already assigning certain values to other fields?

 

Hi,
Share you script ?

 

 


Thanks and Regards,

Saurabh Gupta

There is no script as of now.