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10-23-2023 07:54 AM
Hello All
Requirement: send auto generated notification when user replies to closed incident
description: when user replies to closed incident , a notification will trigger to that user.
Can you please help me with the requirement
Thanks in Advance
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10-23-2023 08:11 AM
Hi @Aneela Sravani ,
Take a look here, we're talking about the same thing. 🙂
Send a notification when user replies to closed in... - ServiceNow Community
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10-23-2023 08:12 AM
Hi @Aneela Sravani ,
You can achieve this with the help of Inbound Email, Event and notification.
Please refer the below community page for the same:
Please ask if you face any problem.
If I am able to help you with your question, Please click the Thumb Icon and mark as Correct.
Regards,
Pushkar
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10-26-2023 05:38 AM
Hi Pushkar,
I have tried all the mentioned steps but didn't get the expected outcome.
Please help.
Thanks
Deepika Gangrade
