Incident form

Aneela Sravani
Tera Contributor

Hello All

 

Requirement: send auto generated notification when user replies to closed incident

 description: when user replies to closed incident , a notification will trigger to that user. 

 

Can you please help me with the requirement

 

Thanks in Advance

3 REPLIES 3

Peter Bodelier
Giga Sage

Hi @Aneela Sravani ,

 

Take a look here, we're talking about the same thing. 🙂

 

Send a notification when user replies to closed in... - ServiceNow Community


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

Pushkar-Snow
Mega Guru

Hi @Aneela Sravani  ,

 

You can achieve this with the help of Inbound Email, Event and notification.

 

Please refer the below community page for the same:

https://www.servicenow.com/community/developer-forum/send-auto-response-to-user-replying-to-closed-i...

 

Please ask if you face any problem. 

 

If I am able to help you with your question, Please click the Thumb Icon and mark as Correct. 

 

Regards,

Pushkar

Hi Pushkar,

I have tried all the mentioned steps but didn't get the expected outcome.

Please help.

 

Thanks

Deepika Gangrade