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Incident Resolver ID

Garvit1
Tera Contributor

‎10-25-2023 03:56 AM

Hi Team,

I would like to know ticket is being resolved by this ID, do we have such field available i am unable to find, kindly suggest where i can find the resolver id.


Regards,

Garvit

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5 REPLIES 5

Peter Bodelier
Giga Sage

‎10-25-2023 03:57 AM

Hi @Garvit1,

 

Please explain some more. Do you need the user who resolved a ticket? Which table are we talking about?


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Garvit1
Tera Contributor
In response to Peter Bodelier

‎10-25-2023 03:59 AM

Hi Peter, i need to pull out a one week report where i need to see ticket resolved by this Id. How can i do that 

 

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Tai Vu
Kilo Patron
Kilo Patron

‎10-25-2023 03:59 AM - edited ‎10-25-2023 03:59 AM

Hi @Garvit1 

You can find these information in the Resolution tab. Resolved by is referencing to the User [sys_user] table.

TaiVu_0-1698231527855.png

 

Let me know if it works for you.

 

Cheers,

Tai Vu

 

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Garvit1
Tera Contributor
In response to Tai Vu

‎10-25-2023 04:08 AM

Hi Tai, 

it not working for me because incident change to auto closed after 3 days, so i want to know with resolved id. Do we have such options available in SNOW.


Regard,s

Garvit

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