Incident Resolver ID
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‎10-25-2023 03:56 AM
Hi Team,
I would like to know ticket is being resolved by this ID, do we have such field available i am unable to find, kindly suggest where i can find the resolver id.
Regards,
Garvit

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‎10-25-2023 03:57 AM
Hi @Garvit1,
Please explain some more. Do you need the user who resolved a ticket? Which table are we talking about?
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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‎10-25-2023 03:59 AM
Hi Peter, i need to pull out a one week report where i need to see ticket resolved by this Id. How can i do that
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‎10-25-2023 03:59 AM - edited ‎10-25-2023 03:59 AM
Hi @Garvit1
You can find these information in the Resolution tab. Resolved by is referencing to the User [sys_user] table.
Let me know if it works for you.
Cheers,
Tai Vu
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‎10-25-2023 04:08 AM
Hi Tai,
it not working for me because incident change to auto closed after 3 days, so i want to know with resolved id. Do we have such options available in SNOW.
Regard,s
Garvit