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Incident Resolver ID

Garvit1
Tera Contributor

‎10-25-2023 03:56 AM

Hi Team,

I would like to know ticket is being resolved by this ID, do we have such field available i am unable to find, kindly suggest where i can find the resolver id.


Regards,

Garvit

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Peter Bodelier
Giga Sage
In response to Garvit1

‎10-25-2023 04:28 AM

Hi @Garvit1,

 

Closed should be set in the Closed by, not in the Resolved By.
So if Resolved by is overwritten while closing, you'll need to find out why, and resolve that.


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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