Incident Resolver ID

Garvit1
Tera Contributor

‎10-25-2023 03:56 AM

Hi Team,

I would like to know ticket is being resolved by this ID, do we have such field available i am unable to find, kindly suggest where i can find the resolver id.


Regards,

Garvit

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Peter Bodelier
Giga Sage
In response to Garvit1

‎10-25-2023 04:28 AM

Hi @Garvit1,

 

Closed should be set in the Closed by, not in the Resolved By.
So if Resolved by is overwritten while closing, you'll need to find out why, and resolve that.


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