Incident ... when the assignment group is empty. Set assignment group as "ServiceDesk"

[sunil kumar11]

Please help business rule script as mentioned below requirement

Occasionally, incident tickets are created without an assignment group. According to the process, this should not happen, but we cannot always identify and solve the root cause for this.

-> Incident tickets that have no assignment group, are assigned automatically to ServiceDesk

Need to Create a BR, on insert and set to run only when the assignment group is empty. Set assignment group as "ServiceDesk"

[Voona Rohila]

Hi @sunil kumar11 

You can write Assignment rule for this, In this case if no assignment group is selected then this will be applied.

Links

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/task-table/co...

You can also write before insert BR.

conditions : assignment group || Is || empty

actions : assignment group || is || servicedesk

[sunil kumar11]

Thanks @Voona Rohila 🙂 Its Working now.

[Voona Rohila]

Glad to know that my response helped, You can close this thread by marking my response as correct for others who may have a similar question in the future.