Incident

[P1234]

Create incident and along with short-description & description using script?

[OlaN]

Hi,
This is a simple example of the script.

var incGR = new GlideRecord('incident');
incGR.newRecord();
incGR.setValue('short_description', 'Some text for short description');
incGR.setValue('description', 'Some text for a longer description here...');
incGR.update();

[Ankur Bawiskar]

@P1234 

so what did you start with and where are you stuck?

It's an easy requirement.

[Ehab Pilloor]

Hi @P1234, 

You can create Incidents and set description and short description using server side script. Following is the code snippet:

var incidentGR = new GlideRecord('incident');
incidentGR.initialize();
incidentGR.setValue('short_description', 'ADD_YOUR_SHORT_DESCRIPTION');
incidentGR.setValue('description', 'ADD_YOUR_DESCRIPTION');
incidentGR.insert();
gs.info(incidentGR.sys_id);

Regards,

Ehab Pilloor

[Dr Atul G- LNG]

Hi @P1234 

Try to keep it as low-code as possible.
You also didn’t mention how and from where you want to create the index.
Just writing one line won't help, mate. It’s actually quite simple—you can try it on your end as well.