Is it possible for the Email client to remember and display some of the last email addresses used.

[jonathangilbert]

Morning all

Does anyone know if it is possible when compiling an email using the email client when entering an email address into the "To field", servicenow can display recently used email addresses to select from, rather than having to type in the full email address again? 

[Dr Atul G- LNG]

Hi @jonathangilbert 

I think no way to do this, if it is form then OOTB it work but its like a client. still lets hear from

@Harish KM @Sohail Khilji 

[Sohail Khilji]

Hi @jonathangilbert ,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779306

https://www.servicenow.com/community/developer-forum/change-autocomplete-columns-in-email-client/m-p...

see if you can apply this logic to : TO cc and bcc fields :

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/field-admini...

[Harish KM · Accepted solution]

Hi @jonathangilbert OOB no way, but you can do some customization after email is sent you can write a script which glides sys_email table based on some unique identifier like subject and you can copy the user and store them by creating a field on incident table(assuming your email client is on inc table) and call that field in To address to auto populate.

[jonathangilbert]

Hi all, just as I thought it is a client thing. Currently it does show the last 10 users but they must be users taht are within ServiceNow, the issue is to display email addresses outside of our instance