Hi,The requirement is 'Please merge all email notification for when a case is assigned in one email notification instead of different emails for each team.In the filter, user "not any of" so teams receive these notification by default with the abilit...
In a catalogue item, I've got the following container:However, what I've noticed is that for the New URL Status question, if I select Disposed, it messes up the alignment: I was just wondering if there is a way I could create some sort of block or ga...
Hi Everyone,I am trying to implement a requirement in ServiceNow email notifications where:If the recipient user belongs to this group, the incident link should open in SOW Workspace.If the user does not belong to this group, the link should open in ...
Automatically Create JSON Files in GitHub from ServiceNow RITMsModern DevOps workflows often require storing structured request data from ServiceNow into external repositories like GitHub for automation, auditing, integrations, and CI/CD pipelines.In...
When a user selects "Create New Article", display clear, read-only guidance for each Knowledge Base showing its Objective, Intended Audience, and Eligible Contributors. This information appears contextually beside the Knowledge Base selection field, ...
Hey Team: I'm having a lot of difficulty finding how the OOB methodology for Business Duration is calculated.I've seen several posts with scripts available, and they all return bad information or NAN values when i attempt them. My script is pretty si...
Hi,I have a requirement, kindly advise if it is feasible and possible to create Drop down menu with child cases in the ALL Records Section in SNOW. I created it using Core UI but they want it for CSM. Kindly help. RegardsSuman P.
Are you struggling with the color of the badges in Employee Center? Colors don't seem to match the state of the records?I bring you the solution!It seems it's a temporary issue as the widget is quite new, but SN Devs didn't seem to have had in count ...
Introduction — ServiceNow and JiraServiceNow:ServiceNow is a platform used by IT teams to manage incidents, requests, and services in one place, helping organisations keep their operations running smoothly. Jira:Jira is a tool mainly used by developm...
Why is this sys_user_group record read only, tried with security_admin as well
Hi devs, I have a simple requirement that is proving difficult to implement. The requirement is navigating from an alert record to the alert view on the Crisis Map within Crisis Management on the BCM Workspace. The issue is that clicking into an aler...
Hi All,I encountered an issue in a Flow Designer flow where the execution failed while attempting to create a record due to a "Create" ACL restriction on the target table.The ACL has now been updated to grant the required create access to all users....
Hi All, I've created an automation which handles tickets going on hold and automatically sends email chasers. When a ticket is put on hold awaiting caller, the initial notification is sent to advise the user that the ticket has been placed on hold aw...
I am trying to complete my Agile Development 2.0 Certification in a learning Zurich instance and can't find where to edit the Sprint instance. What am I missing? In the community the suggestion is to edit this in the system property but I have search...
I have a table that contains 9 records, and these records already exist in our DEV, TEST, and PROD instances. My requirement is that I need to delete only one record, but I know that data changes don't get captured in update sets. Normally I would ju...
