Is there a way to suggest knowledge base articles on the incident tickets for first responders?

[Navaneeth1]

When the first person responds to an incident ticket. Is there a way for the system to suggest Knowledge Base articles that have already solved this issue and allow the First responder to attach those KBs to this ticket as a resolution?

I would like to do this without the help of Predictive Intelligence. Does anyone know a way around this? 

Thank you in advance!

[Dr Atul G- LNG · Accepted solution]

Hi @Navaneeth1 

OOTB, on incident form,  SN provide contextual search, which takes Short Description and searches the articles.