Last name serach in caller field

[NeethuB]

In servicenow in the incident form there is a assigned_to field but when we search caller we can only search by his first name like "amal murali" we can search him by amal then the amal first name people is showing but i want to serach by the last name too.

[JenniferRah]

If you use an asterisk (*), it will find users with that in either part of their name.

[Ankur Bawiskar · Accepted solution]

@NeethuB 

you can add this in dictionary attributes

ref_ac_columns=last_name,ref_auto_completer=AJAXTableCompleter,ref_ac_columns_search=true

Auto-complete for reference fields 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[NeethuB]

HI @Ankur Bawiskar 
Its working on one instance but its not working for the another instance what should i do?

[terrieb]

I added that attribute to the dictionary and still now working

Followed these instructions and added that line:

1. Navigate to a list of the target table, such as All > User Administration > Users.
2. Perform the appropriate action for your list version.
   Version Action

   List v2	Right-click the column header and click Configure > Dictionary.
   List v3	Open the list title menu and click Configure, and then click Dictionary.

3. Select the row that does not list a column name.
   This row is typically the first row in the list. For example, select the first sys_user link.
4. Under Related Links, click Advanced view.
5. In the Attributes field, enter a comma-separated list of auto-complete attributes you want to apply to all fields in the table.
   For example, to display the user's department with all references to the sys_user table, enter:

   Explain this code

   ref_auto_completer=AJAXTableCompleter,ref_ac_columns=department,ref_ac_order_by=department

   Copy
6. Click Update.

However when I typed in a last name, got a invalid reference instead

[JenniferRah]

It looks like you missed this attribute: 

ref_ac_columns_search=true