Last Resolved By

[Garvit1]

Hi Team,

i need to create a report For Eg- if ticket is re-opened on today how can i add in the report this ticket is resolved by some other person not that person to whom it is assigned today. How can i achieve that? if i add resolved by it shows the person resolved by today only and assigned today?

what filter i can apply in the report.

Regads,

Garvit 

[Ankur Bawiskar]

@Garvit1 

try this

1. • Use the following filters to achieve your requirement:

     • Reopened Today:

       Reopen count > 0
       AND
       Reopen time on Today
       

     • Resolved by Different Person:

       Resolved by is not Assigned to
       

2. Example Filter Configuration:

   • Here’s how you can set up the filters in the report:

     Reopen count > 0
     AND
     Reopen time on Today
     AND
     Resolved by is not Assigned to

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Garvit1]

@Ankur Bawiskar it's not given me the desired results, report filter is fine but type of report i can show so that the person who resolved the ticket can show that name and, in a team, there are like 8 members working how can i show that in the report.

[Ankur Bawiskar]

@Garvit1 

are you saying the filter is working fine?

What's your exact requirement?

[Garvit1]

Like, ticket is re-opened on today it is assigned to different person today but initially it is resolved by some other person before the ticket get re-opened today. i am trying to show like this.

kindly let me know what type of report i can select and criteria for generate the report, so that the person who resolved the ticket initially that name appears as well.