need help in incident management.

[Nafisa Zaman]

Hi all, 

I have a requirement to populate the following fields on the incident form:-
1. In a incident form when a field is checked the choices in section will populate in service now.
2. In a incident form when a field is checked  capture the time in a time filed for any reporting purposes.
3.If a incident state is closed  the choices in section automatically set to be close.
4.if anyone tries to set an incident to resolved while Field  status is open , then throw a message stating "Filed is active , please confirm from team"

Any help will be appreciated.

[Sid_Takali]

HI @Nafisa Zaman I suggest you to create a UI Policy as a Best Practice

1. Create onChange client script on Checkbox field. use below code

if(newValue == true){
g_form.setSectionDisplay('<section_name>', true);
}

OR 

2. you can Create a UI Policy on Condition CheckBox_field is True

Use below code in True Condition in Run Script 

g_form.setSectionDisplay('<section_name>', true);

Use below code in False Condition in Run Script 

g_form.setSectionDisplay('<section_name>', false)

[Sid_Takali]

Hi @Nafisa Zaman  To capture the time in a time field, You can write a after Insert/Update Business rule

if(current.checkbox_field_name.changesTo(true))
              {
              current.time_field_name = gs.nowDateTime();
      }

[Aniket Chavan · Accepted solution]

Hello @Nafisa Zaman ,

For the requirements you've listed, most of them can be achieved through client scripts or UI policies:

1. Populate choices in a section when a field is checked:
You can use either an onChange or onLoad client script depending on when you need the choices to be populated. For example, in an onChange client script, you could use:

if (newValue == true) {
g_form.setSectionDisplay('<section_name>', true);
}

Replace `<section_name>` with the actual name of your section.

2. Capture time in a field when a checkbox is selected:

You can use the following code in an onChange client script to capture the current date and time and store it in a specific field:

if (newValue == true) {
    var today_date = new Date();
    var today_date_time_str = formatDate(today_date, g_user_date_time_format);
    g_form.setValue('time_field', today_date_time_str);
}

• Replace 'time_field' with the ID of the field where you want to store the date and time.
• This will ensure the current date and time is formatted based on the user’s locale settings.

3. Automatically set choices to "Close" when the incident state is closed:
Use an onChange client script to update the choices when the state is set to "Closed":

if (newValue == 'Closed') {
g_form.setValue('choices_field', 'Close');
}

Replace `'choices_field'` with the field where you need to set the choice.

4. Restrict resolution while Field Status is active:
Use an onSubmit client script to check the field status. If it’s active, display an error and prevent submission:

if (g_form.getValue('field_status') == 'Active' && g_form.getValue('incident_state') == 'Resolved') {
g_form.addErrorMessage('Field is active, please confirm from the team.');
return false;
}

Replace `'field_status'` and `'incident_state'` with the appropriate field names.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket