On-Call Schedule Rotation - Round Robin
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08-21-2023 07:08 AM
Hello! I am trying to set up an on-call schedule for one of our support teams that rotates incident responsibility after each ticket received. We are moving from xMatters to ServiceNow; this capability was available in xMatters as "Rotates after each alert", but I am not seeing anything like that in ServiceNow. Does anyone know if this is available or a workaround so that it can be set up this way? Not sure if the escalation between rosters could be used somehow to replicate?
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